Office Operations Lead: Customer Experience & Growth

Catchy Pest Control; Colombia; Remote; COP 128,725,000 - 171,633,000; Full time

Job summary

Catchy Pest Control in New York is seeking the first dedicated office team member to own the day-to-day office operations. You’ll be the main point person for customer calls, scheduling, and keeping technicians organized while ensuring payments and leads are tracked.

You’ll work directly with the owner and learn how the entire business operates. The right person will be sharp, dependable, organized, and quick to learn.

Qualifications

• Excellent English communication (speaking & writing).
• Professional on the phone with customers.
• Extremely organized with attention to detail.

Responsibilities

• Answering customer calls, texts, and emails.
• Handling customer questions, concerns, and service issues.
• Scheduling and rescheduling services.
• Coordinating technician schedules and routes.
• Following up with leads and prospective customers.
• Following up on failed and overdue payments.
• Helping customers with billing questions.
• Keeping customer accounts, notes, and records accurate.
• Making sure follow-ups and important tasks don’t get missed.
• Keeping company systems and information organized.

Skills

Excellent English

Phone professionalism

Highly organized

Job description

Catchy Pest Control in New York is seeking the first dedicated office team member to own the day-to-day office operations. You’ll be the main point person for customer calls, scheduling, and keeping technicians organized while ensuring payments and leads are tracked.

You’ll work directly with the owner and learn how the entire business operates. The right person will be sharp, dependable, organized, and quick to learn.