Remote Luxury Travel Concierge

manatal-264; Perímetro Urbano Barranquilla; A distancia; COP 66.960.000 - 111.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling options

Opportunities for professional growth

Access to travel perks and industry"-"

Supportive team culture with ongoing培训

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client

Formación

• Excellent verbal and written communication skills.
• Strong customer service background in travel, hospitality, or service-related fields.
• Highly organized with strong attention to detail.
• Comfortable with technology and learning new booking platforms.
• Reliable, proactive, and able to manage multiple requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking.
• Maintain clear documentation and update booking systems as required.

Conocimientos

Verbal and written communication

Customer service

Attention to detail

Tech-savvy booking platforms

Multitasking

Travel passion

Descripción del empleo

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client