Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

manatal-264; Medellín; A distancia; COP 140.028.000 - 186.704.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible scheduling

Growth opportunities

Travel perks

Descripción de la vacante

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey in a fully remote capacity.

You will handle inquiries, bookings, changes, and post-trip follow-up with empathy and professionalism, delivering a personalized, high-quality experience for every traveler.

Formación

• Excellent verbal and written communication.
• Strong customer service background in travel, hospitality, or service-related fields preferred.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms and systems.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solutions-focused thinking.
• Maintain clear documentation and update booking systems as required.

Conocimientos

Communication skills

Customer service

Attention to detail

Tech savvy

Multitasking

Travel passion

Descripción del empleo

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.