Remote Travel Concierge | Customer Support & Growth

manatal-264; Bogotá ciudad; A distancia; COP 106.688.000 - 173.368.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote

Flexible schedule

Travel perks

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every step of their travel journey. You will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless and personalized experience for luxury and leisure travelers.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Formación

• Customer service experience in travel, hospitality, or related field.
• Strong written and verbal communication.
• Ability to learn new booking systems quickly.

Responsabilidades

• Respond to client inquiries via phone, email, and messaging.
• Assist with travel bookings and handle changes or cancellations.
• Provide destination information and policy guidance.
• Coordinate booking details and confirm itineraries.
• Follow up with clients before and after travel.
• Address concerns with empathy and proactive problem solving.

Conocimientos

Communication skills

Travel knowledge

Organizational skills

Tech-savvy

Multitasking

Customer-focused

Descripción del empleo

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every step of their travel journey. You will be the trusted point of contact from booking to post-trip follow-up, ensuring a seamless and personalized experience for luxury and leisure travelers.

Ideal candidates are detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.