Remote Logistics Coordinator — Bilingual EN/ES

Emapta Global; Bogotá; Remote; COP 135,944,000 - 207,153,000; Full time

Benefits offered by this job

20 vacation days

Laptop provided

Exposure to global clients

Upskilling via Emapta Academy

Job summary

Emapta Colombia seeks a Logistics Coordinator to manage international orders for a US-based logistics provider. You will coordinate transportation, document compliance, and communicate with drivers and customers to ensure timely, accurate fulfillment from a remote setup.

The role emphasizes bilingual communication, 3–5 years of logistics experience, and strong multitasking within a high-volume environment. This position offers 5-day work weeks and extensive professional development through

Qualifications

• 3 to 5 years of experience in logistics, transportation dispatch, customer service, or high-volume administrative order processing.
• Proven experience with computer applications, business systems, or transportation management software (TMS).
• Bilingual proficiency in English and Spanish at C1 level, with excellent verbal and written communication.

Responsibilities

• Communicate with company representatives and customers via phone and email to receive orders, address inquiries, and provide timely, accurate, and professional responses.
• Respond to customer emails within 15 minutes of receipt and handle incoming calls promptly.
• Identify customer requirements and collect complete, accurate information to support order fulfillment.
• Process customer orders accurately through designated customer and company applications.
• Prepare and process required shipping documents, including packing slips, bills of lading, air waybills, international shipping documents, TSA paperwork, and manifests.
• Review completed transactions and documents to ensure accuracy and completeness.
• Monitor operational deadlines, including order cutoff times, carrier requirements, processing timelines, response expectations, and delivery schedules.
• Complete necessary follow-up activities to confirm the fulfillment of customer requests.
• Process and analyze operational reports, including daily checklists and reports.
• Request customer feedback to identify service improvement opportunities and share potential sales leads with the Sales team.
• Maintain regular communication with customers regarding pickup times, delivery schedules, PODs, shipment issues, and service updates.
• Verify order details with customers and communicate special instructions to drivers.
• Ensure compliance with policies and transportation regulations.
• Explain service-level options, pricing, and transit-time differences to help customers select cost-effective solutions.
• Provide drivers with accurate pickup and delivery schedules, locations, contact information, and shipment specifications.
• Manage multiple priorities while maintaining calm, respectful, professional communication.

Skills

Bilingual English/Spanish (C1)

Logistics coordination

Communication skills

Customer service

Tools

TMS (Transportation Management System)

BOL/air waybills/docs knowledge

Job description

Emapta Colombia seeks a Logistics Coordinator to manage international orders for a US-based logistics provider. You will coordinate transportation, document compliance, and communicate with drivers and customers to ensure timely, accurate fulfillment from a remote setup.

The role emphasizes bilingual communication, 3–5 years of logistics experience, and strong multitasking within a high-volume environment. This position offers 5-day work weeks and extensive professional development through