Remote Bilingual Leasing Consultant - Customer-Driven Sales

Star Consulting Group - Colombia, Perú & Panamá; Colombia; À distance; COP 72 777 555 - 109 166 333; Plein temps

Résumé du poste

A property management company is seeking a Remote Leasing Consultant to provide excellent customer service and engage with potential residents. Responsibilities include answering inquiries, scheduling tours, and managing leasing operations. The ideal candidate should possess strong communication skills and a customer-oriented mindset. This role is essential for fostering relationships and ensuring a high level of satisfaction for current and prospective residents.

Qualifications

• Strong customer service skills to assist residents and potential residents.
• Ability to effectively communicate via phone and email.
• Experience in sales and resolving customer complaints.

Responsabilités

• Answer resident inquiries to determine needs.
• Schedule tours for potential applicants.
• Follow up with leads to close sales.

Connaissances

Customer service

Sales mentality

Communication

Description du poste

Job Summary

A Remote Leasing Consultant is our first impression to potential and current residents. A Leasing Consultant will listen and understand the needs of a potential resident and show them that we have what they want. Greeting potential and current residents, taking requests/complaints by phone or via email, and participating in outreach marketing activities are some responsibilities of a Leasing Consultant. This position requires a customer service and sales mentality.

Essential Functions

• Answer questions from potential residents to define what they want.
• Schedule apartment and community tours with potential applicants.
• Sell the value of community features as they relate to the customer needs to close the sale
• Follow-up regularly with potential leads
• Create and maintain excellent and ongoing relationships with potential and current residents
• Ensure a high level of customer service
• Use customer service skills to take requests, complaints, comments, and resolve them quickly as well as Work Order requests and manages these operations.
• Assist in monitoring renewals and distribute and follow-up on renewal notices
• Prepares and assists with all leasing paperwork
• Process applications for approvals (credit check, rental history, etc.)
• Takes accountability for daily leasing operations, and ensures professional and timely responses and resolutions
• Attends and participates in our training programs as required
• Attendance and on time arrival is an essential job function

Physical Abilities Requirements

• Ability to sit for extended periods.
• Fine dexterity to operate computer, calculator and other office equipment.
• Visual acuity to inspect documents for accuracy.
• Ability to hear and speak in English to exchange information.
• Ability to attend work on a regular basis

This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by your management team. Receipt or possession of this job description does not constitute a contract of employment.