Remote Lead Qualification Specialist - Live Transfers

Langford Staffing; Perímetro Urbano Barranquilla; À distance; COP 89 598 000 - 111 997 000; Plein temps

Résumé du poste

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This full-time remote role requires confident communication and the ability to meet demanding targets.

You will not provide licensed advice; your duty is to qualify leads, obtain permission, and complete accurate live transfers. Use dialers, scripts, and CRM notes to record dispositions and follow-ups across campaigns.

Qualifications

• Three or more years of high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• Experience meeting measurable call/transfer targets.
• Experience using dialers such as Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools or Readymode.
• Strong understanding of call dispositions, callbacks, holds and live transfers.
• Experience maintaining accurate CRM records while talking to consumers.
• Excellent listening and objection-handling skills.
• Ability to stay calm when facing rejection or abusive callers.
• Must type at least 35 net words per minute with accuracy.
• Verifiable employment history and references.
• Availability for the full-time schedule.

Responsabilités

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine campaign eligibility.
• Explain the reason for the call clearly and professionally.
• Handle objections and difficult conversations.
• Obtain permission and complete warm live transfers.
• Stay on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle transfers and callbacks per campaign procedures.
• Apply feedback from coaching and reviews.
• Learn and work across multiple campaigns.

Connaissances

Outbound calling

Lead qualification

Warm/live transfers

CRM record-keeping

Communication

Typing speed 35 WPM

Outils

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Description du poste

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This full-time remote role requires confident communication and the ability to meet demanding targets.

You will not provide licensed advice; your duty is to qualify leads, obtain permission, and complete accurate live transfers. Use dialers, scripts, and CRM notes to record dispositions and follow-ups across campaigns.