Remote EdTech Retention & Payments Specialist

TripleTen; Bogotá ciudad; Presencial; COP 33.480.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Performance bonus

Autonomy

Career growth

Descripción de la vacante

TripleTen, an award-winning online school, is hiring an Internal Sales Specialist to support student retention and payment continuity. You will contact monthly payers, resolve payment issues, and prevent drop-outs while driving retention and meeting targets.

The role requires advanced English and Spanish, strong communication, CRM proficiency, and 2+ years in Sales or Retention. This is a fully remote position with a monthly salary and performance-based bonus.

Formación

• 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales.
• Strong English and Spanish proficiency.
• Excellent communication, persuasion, and objection-handling abilities.
• Proficiency with CRM tools and strong data entry and tracking discipline.

Responsabilidades

• Collect recurring payments on time while meeting collection targets.
• Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment.
• Drive student retention and prolongation through proactive outreach and engagement.
• Meet SLA targets by managing follow-ups, due dates, and payment issues before they lead to churn.
• Own and consistently achieve key KPIs, including collection rate, save rate, and prolongation rate.
• Maintain accurate records of student interactions, outcomes, and follow-up activities in the CRM.
• Collaborate with cross-functional teams to improve processes and enhance the student experience.
• Continuously develop skills in product knowledge, negotiation, objection handling, and retention strategies.
• Take a proactive approach to identifying at-risk students and driving solutions that improve results.

Conocimientos

Sales

Retention

CRM proficiency

Bilingual EN/ES

Negotiation

Communication

Active listening

Data entry accuracy

Herramientas

Notion

Miro

Google Workspace

Descripción del empleo

TripleTen, an award-winning online school, is hiring an Internal Sales Specialist to support student retention and payment continuity. You will contact monthly payers, resolve payment issues, and prevent drop-outs while driving retention and meeting targets.

The role requires advanced English and Spanish, strong communication, CRM proficiency, and 2+ years in Sales or Retention. This is a fully remote position with a monthly salary and performance-based bonus.