Remote Dispatch & Delivery Operations Specialist

Sauce; Metropolitana; Remote; COP 131,074,000 - 212,996,000; Full time

Benefits offered by this job

Strong & Competitive Compensation

Flexible Work Environment

10 Paid Personal/Vacation Days

5 Paid Sick Days

Local Holidays Off

Opportunity to impact delivery tech

Job summary

Sauce is a premier restaurant technology platform enabling commission-free delivery and pickup with proprietary optimization. This role focuses on proactive dispatch management, partner coordination, and multi-channel communication to ensure timely deliveries and high customer satisfaction.

You will document issues, escalate when needed, and collaborate with cross-functional teams to improve delivery operations. A fast-paced, remote-ready environment with strong compensation and holidays offered.

Qualifications

• Experience in dispatch or logistics coordination.
• Proficiency with HubSpot and Slack.
• Strong written and verbal English skills.
• Ability to document issues clearly and thoroughly.

Responsibilities

• Monitor and manage delayed and failed deliveries.
• Coordinate with drivers and delivery partners for timely resolutions.
• Communicate through HubSpot, Slack, email and phone to keep stakeholders informed.
• Escalate systemic issues to the appropriate teams for long-term fixes.
• Maintain detailed records of dispatch activities and resolutions.
• Share insights with colleagues to improve delivery processes.

Skills

Dispatch coordination

Proactive problem solving

English proficiency

Communication skills

Tools

HubSpot

Slack

Delivery portals

Job description

Sauce is a premier restaurant technology platform enabling commission-free delivery and pickup with proprietary optimization. This role focuses on proactive dispatch management, partner coordination, and multi-channel communication to ensure timely deliveries and high customer satisfaction.

You will document issues, escalate when needed, and collaborate with cross-functional teams to improve delivery operations. A fast-paced, remote-ready environment with strong compensation and holidays offered.