Remote Digital Banking Support Lead | Path to Product Lead

Blossom; Colombia; Remote; COP 286,451,000 - 413,762,000; Full time

Benefits offered by this job

100% Remote work

Compensation in USD

Flexible working hours (results-based)

Paid time off (PTO)

Learning & development budget

Work with international teams and 글로벌

Job summary

Blossom is seeking a Digital Banking Support Supervisor to lead a remote team supporting online and mobile banking platforms. You will guide feature releases, manage critical incidents, and partner with Product, Development, and QA to ensure high-quality client experiences for credit unions and banks.

You will mentor the Digital Banking Support team, drive readiness, and own escalation processes. The role demands strong technical, leadership, and communication skills with a focus on client

Qualifications

• Experience leading digital banking support teams in fintech or banking environments.
• Proven ability to manage high-severity incidents and drive root-cause analysis.
• Strong written and verbal communication, with client-facing excellence.

Responsibilities

• Lead pilot feature releases with key clients and supervise readiness checks, UAT, and post-release reviews.
• Coordinate release plans across Product, Development, and QA, tracking defects to resolution.
• Act as primary client contact during feature releases, gathering feedback for Product.
• Train the support team on new features and create supporting documentation.
• Independently lead Sev1/Sev2 incidents with cross-functional coordination.
• Troubleshoot login, authentication, bill pay, transfers, app, and integrations using SQL, logs, and API responses.
• Conduct root cause analyses and post-mortems for critical incidents.
• Meet or exceed 90% SLA commitments.
• Develop repeatable release and testing processes and enhance knowledge base.

Skills

Digital banking

Leadership

Incident management

Communication

Project coordination

Tools

SQL

APIs

Logs

Job description

Blossom is seeking a Digital Banking Support Supervisor to lead a remote team supporting online and mobile banking platforms. You will guide feature releases, manage critical incidents, and partner with Product, Development, and QA to ensure high-quality client experiences for credit unions and banks.

You will mentor the Digital Banking Support team, drive readiness, and own escalation processes. The role demands strong technical, leadership, and communication skills with a focus on client