Remote Deal Desk Coordinator

Newsela Inc.; Colombia; Remote; COP 93,912,000 - 137,256,000; Full time

Benefits offered by this job

Fully remote

Job summary

Newsela is seeking a Deal Support Coordinator to support the sales team with transactional deal activity and administrative tasks. You will review deals for accuracy, document approvals, and maintain Salesforce CPQ data to drive KPIs.

With 1+ year of related experience and a strong English communication skill, you will thrive in a fast-paced environment and support timely bookings while meeting SLAs. This is a remote contract role for candidates in select LATAM countries.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1+ year experience in data entry, sales support, customer service, or operations.
• Familiarity with Salesforce, Google Workspace, Microsoft Suite and Adobe tools a plus.
• Strong attention to detail, accuracy, and consistency in work.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Strong communicator in English at a professional level (written and verbal).
• Proactive, collaborative, and eager to learn sales operations processes.

Responsibilities

• Review and verify incoming deals for accuracy; confirm transactions adhere to revenue recognition policies and operational guidelines to close opportunities efficiently and correctly.
• Ensure approvals for non-standard deals have been properly documented, raised to the right approval levels, and resolved within set timeframes.
• Handle contract amendments by preparing required documentation and routing approvals as needed.
• Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies.
• Enter and update deal data points accurately in Salesforce and related systems that drive org-wide KPIs.
• Monitor our internal Slack deal support hotline channel and route requests appropriately.
• Become a subject matter expert for our customer-facing teams by answering transactional questions and supporting their deals input.
• Consistently meet defined SLAs and service standards to support timely and accurate bookings and resolutions.
• Provide general administrative support to the Deal Desk team.

Skills

Data entry

Sales support

Customer service

Operations

English proficiency

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Google Workspace

Microsoft Office

Adobe tools

Job description

Newsela is seeking a Deal Support Coordinator to support the sales team with transactional deal activity and administrative tasks. You will review deals for accuracy, document approvals, and maintain Salesforce CPQ data to drive KPIs.

With 1+ year of related experience and a strong English communication skill, you will thrive in a fast-paced environment and support timely bookings while meeting SLAs. This is a remote contract role for candidates in select LATAM countries.