Remote Data & Operations Intern: Shape Customer Success

Virtuagym; Medellín; A distancia; COP 11.160.000 - 23.436.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

Pluxee Card

Home office setup

Health program

Abroad travel up to 12 weeks

OpenUp coaching

Global team culture

Descripción de la vacante

Virtuagym, Medellín, is seeking a Data & Operations Intern to help us become smarter about our customers, spotting churn signals, growth opportunities, and how we can serve better using the data we have. You’ll bring together information from our different systems into one clear, organized view, map customer behavior to outcomes, and surface early insights for the team to act on quickly.

Remote-friendly in Colombia with home-office setup and access to health programs and a vibrant international

Formación

• Currently pursuing a BSc or MSc in Data Science, Computer Science, Statistics, AI, Business Analytics, or a related field.
• Highly motivated and driven by results, with strong initiative and a genuine curiosity about data, automation, and AI
• Strong analytical and technical instincts, you're comfortable with data (Excel, SQL, Python, etc) and pick up new tools fast
• Proactive and full of ideas, you don't wait to be told what to build next
• Excited to work with the latest BI, data, and AI technologies (we've got the licenses, you bring the ambition)
• Excellent communicating skills in English (full-professional), verbal and written (must-have)
• Bonus: an interest in health, fitness, or workplace wellness, since that's the world you'll be helping transform

Responsabilidades

• Bring together customer usage, support, and account data from across our systems into one clear, organized foundation
• Investigate what data we have, how far back it goes, and where the gaps are and help figure out the best way to structure and store it for ongoing use
• Map out how customer behavior over time connects to real outcomes (who churns, who downgrades, who grows), turning raw history into a clear before/after picture
• Surface early insights into what actually drives churn, downgrades, and growth: findings the team can act on right away
• Explore how grouping and segmenting customers can sharpen our understanding of who's at risk and who's ready to grow
• Track how well our live AI tools are performing week to week, and flag anything unusual
• Turn team feedback on AI-generated drafts into concrete, categorized improvements, closing the loop between what consultants see and what the AI does next
• Spot recurring gaps in our knowledge base and keep AI instructions and documentation up to date
• Document what you build so it becomes the foundation the whole team builds on next

Conocimientos

Excel

SQL

Python

Data analysis

Analytical mindset

Educación

BSc/MSc in Data Science

Herramientas

Domo

Salesforce

Descripción del empleo

Virtuagym, Medellín, is seeking a Data & Operations Intern to help us become smarter about our customers, spotting churn signals, growth opportunities, and how we can serve better using the data we have. You’ll bring together information from our different systems into one clear, organized view, map customer behavior to outcomes, and surface early insights for the team to act on quickly.

Remote-friendly in Colombia with home-office setup and access to health programs and a vibrant international