Senior Manager, Customer Experience & Innovation Consulting

Publicis Groupe; Bogotá ciudad; On-site; COP 180,000,000 - 290,000,000; Full time

Benefits offered by this job

Inclusive workplace

Learning & development opportunities

Competitive compensation and benefits

Job summary

Publicis Sapient in Bogotá seeks a Manager, Customer Experience & Innovation Consultant to lead strategic partnerships for a global tobacco client undergoing digital transformation. You will shape digital business transformation, define roadmaps, and deliver customer-centric offerings across channels.

You’ll collaborate across strategy, design, product, and engineering to drive measurable growth. With 7+ years in customer experience and innovation, you will mentor teams, steer data and CRM

Qualifications

• 7+ years in customer experience and innovation for connected services and products.
• Experience with multinational or top-tier clients in regulated industries.
• Deep knowledge of experience strategy approaches: research, modeling, service design.
• Strong background in data strategy and CRM with personalization capabilities.

Responsibilities

• Lead client partnerships that define digital business transformation and growth.
• Frame challenges and deliver strategic recommendations with measurable impact.
• Coach and mentor junior strategists within a tobacco-category environment.
• Plan, estimate, and manage project tracks including budgets and quality.
• Develop customer value propositions and CRM strategies across channels.

Skills

Customer experience strategy

Innovation strategy

Cross-functional leadership

Storytelling and communication

Data strategy

omni-channel experience

Tools

Salesforce

Adobe Experience Platform

Microsoft Dynamics

CDPs

Job description

Publicis Sapient in Bogotá seeks a Manager, Customer Experience & Innovation Consultant to lead strategic partnerships for a global tobacco client undergoing digital transformation. You will shape digital business transformation, define roadmaps, and deliver customer-centric offerings across channels.

You’ll collaborate across strategy, design, product, and engineering to drive measurable growth. With 7+ years in customer experience and innovation, you will mentor teams, steer data and CRM