Remote Customer Support Team Lead

Sweet Epic Travels; Medellín; A distancia; COP 74.979.000 - 124.965.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Work from home

Descripción de la vacante

Sweet Epic Travels is hiring a Remote Customer Service Representative to act as the primary client liaison from home. You will handle insurance sales inquiries, benefits questions, and general account support while promoting services through outbound outreach.

We value bilingual communication, strong negotiation, and independent work in a remote setting. Training and ongoing development will support your growth in sales and customer service within a dynamic team.

Formación

• Experience in outside sales, retail sales, or telemarketing with customer focus.
• Bilingual proficiency is a plus for serving diverse clients.
• HIPAA awareness when handling sensitive information is desirable.
• Ability to work remotely with strong self-management.
• Multilingual capabilities help serve diverse client populations effectively.

Responsabilidades

• Serve as main liaison for clients across channels.
• Handle inquiries related to insurance sales, benefits administration, and account questions.
• Conduct outbound telemarketing to promote services and identify opportunities.
• Negotiate terms with clients within company policies.
• Assist sales administration tasks and maintain client records.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Conocimientos

Customer service

Sales

Negotiation

Multilingual

Remote work

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

Overview

Join our dynamic team as a Remote Customer Service Representative, where your enthusiasm and dedication will elevate client interactions and foster lasting relationships. In this energized role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and care. Your proactive approach will help streamline communication, enhance customer satisfaction, and support the overall success of our client engagement strategies. This paid position offers an exciting opportunity to develop your skills in sales, customer service, and communication—all from the comfort of your home.

Duties

• Act as the main liaison for clients, providing exceptional service through various communication channels
• Manage client inquiries related to insurance sales, benefits administration, and general account questions
• Conduct outbound telemarketing efforts to promote services and identify new sales opportunities
• Negotiate terms and solutions with clients to meet their needs while aligning with company policies
• Support sales administration tasks such as processing documentation, updating records, and tracking client interactions
• Analyze client data to identify trends, improve service delivery, and recommend tailored solutions
• Collaborate with marketing teams to implement strategies that enhance client engagement and retention

Requirements

• Proven experience in outside sales, retail sales, or telemarketing roles with a focus on customer interaction
• Strong negotiation skills combined with excellent communication abilities in multiple languages; bilingual proficiency is a plus
• Familiarity with sales administration processes and analysis skills to interpret client data effectively
• Knowledge of insurance sales or benefits administration is highly desirable
• Exceptional customer service skills with a clear understanding of HIPAA regulations when handling sensitive information
• Ability to work independently in a remote setting while maintaining high productivity and organization
• Multilingual capabilities to serve diverse client populations effectively

Embark on a rewarding journey where your energy fuels exceptional client experiences! We’re committed to supporting your growth through comprehensive training and ongoing development opportunities. Join us today to make a meaningful impact while advancing your career in a vibrant, remote environment.

Benefits

• Flexible schedule
• Work from home

Work Location: Remote