Remote Community & Social Media Manager — US Culture

BruntWork; Colombia; Remote; COP 112,855,000 - 180,568,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a Community & Social Media Manager focused on US culture and trends to build authentic connections across our social channels. You will manage daily engagement, publish content, and support influencer outreach and product seeding while upholding the brand voice.

This role emphasizes proactive community care, real-time trend participation, and meticulous content scheduling within a 20-hour weekly commitment, mostly aligned with Pacific US time.

Qualifications

• 3+ years of hands-on experience in social media or community management.
• Deeply ingrained in U.S. culture and real-time pop-culture trends.
• Proven social-first mindset and brand-voice execution.
• Excellent written communication and ability to engage across platforms.
• Strong understanding of social media culture and etiquette.
• Experience with scheduling, publishing, and community-management tools.
• Attention to detail and strong organizational skills.

Responsibilities

• Monitor and manage daily community engagement across the brands’ social media channels, including comments, direct messages, mentions, and tags during agreed coverage hours.
• Respond promptly and thoughtfully using the appropriate brand voice, providing personalized and helpful responses that encourage conversation and build consumer trust.
• Proactively engage with customers, fans, creators, and relevant communities beyond the brands’ own posts.
• Identify opportunities to participate naturally in relevant social conversations and cultural trends.
• Identify, acknowledge, and reshare relevant user-generated content in accordance with brand approval processes, content permissions, and creator-credit guidelines.
• Exercise sound judgment when distinguishing routine engagement from customer service requests or sensitive issues. Escalate concerns to the appropriate team and follow through to ensure they are addressed.
• Identify recurring questions, audience feedback, emerging conversations, and shifts in sentiment, sharing relevant insights with the team.
• Maintain the social media publishing calendar and track content throughout the approval, scheduling, and publishing process.
• Upload and schedule approved content and captions using the designated social media management tools.
• Publish content directly through native social media platforms when required, particularly when platform-specific features are unavailable through scheduling tools.
• Conduct pre-publication checks to ensure all assets, captions, formatting, tags, links, cover images, and posting times are accurate.
• Verify that content has been published correctly and promptly troubleshoot or flag any publishing issues.
• Make approved updates or corrections as needed to maintain publishing accuracy and consistency.
• Conduct personalized outreach to influencers and creators for product seeding using approved target lists and messaging guidelines.
• Confirm creators’ interest in receiving products and collect complete, accurate shipping information.
• Follow up with creators to obtain missing details and ensure the outreach process progresses smoothly.
• Maintain an organized outreach and product-seeding tracker documenting contact attempts, responses, shipping address collection, and fulfillment handoffs.
• Handle creator contact details and shipping information securely within approved systems.
• Flag relevant creator questions, responses, and resulting social media mentions for appropriate follow-up.

Skills

Social media management

Community engagement

Brand voice execution

Written communication

Content calendar management

Influencer outreach

Tools

Social media scheduling tools

Native platform publishing

Job description

BruntWork is seeking a Community & Social Media Manager focused on US culture and trends to build authentic connections across our social channels. You will manage daily engagement, publish content, and support influencer outreach and product seeding while upholding the brand voice.

This role emphasizes proactive community care, real-time trend participation, and meticulous content scheduling within a 20-hour weekly commitment, mostly aligned with Pacific US time.