Remote Churn Reengagement Specialist

Wuffes; Puerto Bogotá; Remote; COP 32,062,000 - 46,311,000; Full time

Job summary

Wuffes is seeking a Customer Experience Retentions Advisor to re-engage customers who have cancelled or are at risk of churning. The role involves proactive outbound calls and SMS, offering tailored solutions to recover subscriptions and retain lifetime value for the Wuffes brand.

This remote position targets candidates in Latin America, especially Colombia or Mexico. You will resolve inquiries, promote products, meet targets, and contribute to continuous process improvements while delivering

Qualifications

• 1-2 years of customer service, preferably in a call center or retail.
• Excellent English communication, verbal and written.
• Strong problem-solving and quick thinking.
• Proficiency with computers and customer service software.
• Ability to work a flexible schedule including evenings and weekends.
• Empathy and professionalism in challenging customer interactions.
• Customer focus and commitment to exceeding expectations.
• Attention to detail in all work and documentation.
• Conflict resolution and finding mutually acceptable solutions.
• Sales skills to promote Wuffes products.
• Resilience to handle pressure.

Responsibilities

• Resolve customer inquiries via phone promptly to high first-contact resolution.
• Provide product knowledge and assist customers to enhance shopping experience and sales.
• Meet or exceed individual and team performance targets, including CSAT.
• Process orders, returns, and warranty per policies.
• Continuously improve knowledge of products, policies, and procedures.
• Identify opportunities for process improvement and contribute solutions.
• Maintain a positive, professional attitude in all interactions.

Skills

Customer service

English fluency

Problem solving

Tech proficiency

Flexible schedule

Empathy

Customer focus

Attention to detail

Conflict resolution

Sales skills

Resilience

CRM software

Tools

CRM software

Job description

Wuffes is seeking a Customer Experience Retentions Advisor to re-engage customers who have cancelled or are at risk of churning. The role involves proactive outbound calls and SMS, offering tailored solutions to recover subscriptions and retain lifetime value for the Wuffes brand.

This remote position targets candidates in Latin America, especially Colombia or Mexico. You will resolve inquiries, promote products, meet targets, and contribute to continuous process improvements while delivering