Remote Bilingual QA Specialist – Personal Injury Intake

In the Network LLC; Colombia; A distancia; COP 30.853.303 - 51.422.172; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Stable work environment

Opportunity for impact on client experience

Descripción de la vacante

A prominent personal injury law firm is seeking a detail-oriented Quality Assurance Specialist to monitor client intake communications in a remote setting. The ideal candidate must be bilingual in English and Spanish, with prior QA or compliance experience, to evaluate call quality, ensure adherence to protocols, and document findings. This opportunity offers competitive compensation and a stable work environment, aiming to make a meaningful impact on client experience within the firm.

Formación

• Prior Quality Assurance, Call Monitoring, or Compliance experience required.
• Experience in a personal injury law firm, legal intake, or call center environment is strongly preferred.
• Comfortable working independently in a remote environment.

Responsabilidades

• Monitor and evaluate inbound and outbound calls for compliance with firm standards.
• Conduct mystery calls to evaluate the overall intake experience.
• Document findings and provide detailed feedback reports.

Conocimientos

Bilingual: Fluent in English and Spanish

Attention to detail

Strong listening skills

Strong written communication

Herramientas

CRM systems

Call recording platforms

QA scorecards

Descripción del empleo

A prominent personal injury law firm is seeking a detail-oriented Quality Assurance Specialist to monitor client intake communications in a remote setting. The ideal candidate must be bilingual in English and Spanish, with prior QA or compliance experience, to evaluate call quality, ensure adherence to protocols, and document findings. This opportunity offers competitive compensation and a stable work environment, aiming to make a meaningful impact on client experience within the firm.