Bilingual QA Specialist – Personal Injury (Remote)

In the Network LLC; Bogotá; Híbrido; COP 30.853.303 - 51.422.172; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote position

Consistent schedule: 9:00 AM – 5:00 PM ET

Competitive compensation

Descripción de la vacante

A growing personal injury law firm is seeking a Quality Assurance Specialist (Bilingual – Spanish/English). This remote position involves monitoring call compliance, reviewing client communications for accuracy, and conducting evaluations to enhance service quality. Ideal candidates will have experience in quality assurance within legal or call center environments. This role offers competitive compensation and a consistent work schedule, contributing to effective client experiences and firm performance.

Formación

• Prior Quality Assurance, Call Monitoring or Compliance experience required.
• Experience in a personal injury law firm, legal intake, or call center environment strongly preferred.
• Ability to evaluate calls objectively and consistently.

Responsabilidades

• Monitor and evaluate inbound and outbound calls for compliance.
• Review recorded client calls for accuracy and professionalism.
• Conduct mystery calls to evaluate staff performance.

Conocimientos

Bilingual: Fluent in English and Spanish

Attention to detail

Strong listening skills

Strong written communication

Descripción del empleo

A growing personal injury law firm is seeking a Quality Assurance Specialist (Bilingual – Spanish/English). This remote position involves monitoring call compliance, reviewing client communications for accuracy, and conducting evaluations to enhance service quality. Ideal candidates will have experience in quality assurance within legal or call center environments. This role offers competitive compensation and a consistent work schedule, contributing to effective client experiences and firm performance.