Real-Time Workforce Analyst

IntouchCX; Bogotá; On-site; COP 25,000,000 - 35,000,000; Full time

Job summary

IntouchCX in Bogotá is seeking a Real Time Analyst (RTA) to enhance team performance. This role requires monitoring and analyzing real-time data, communicating with team leaders, and adjusting staffing levels to meet client needs effectively.

The ideal candidate will hold a high school diploma, have strong analytical skills, and be proficient in MS Word and Excel. A commitment to accuracy and adaptability in a dynamic environment is essential.

Qualifications

• High school diploma or equivalent is required.
• Some post-secondary education is preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Monitor and adjust staffing based on real-time needs.
• Communicate data effectively to management and teams.
• Evaluate and analyze large amounts of data.

Skills

Good communication skills

Advanced knowledge of MS Word

Advanced knowledge of Excel

Strong analytical skills

Problem-solving skills

Education

High school diploma or equivalent

Post-secondary schooling

Job description

IntouchCX in Bogotá is seeking a Real Time Analyst (RTA) to enhance team performance. This role requires monitoring and analyzing real-time data, communicating with team leaders, and adjusting staffing levels to meet client needs effectively.

The ideal candidate will hold a high school diploma, have strong analytical skills, and be proficient in MS Word and Excel. A commitment to accuracy and adaptability in a dynamic environment is essential.