Real-Time Gaming Support Specialist

Evolution; Perímetro Urbano Medellín; Vor Ort; COP 27.900.000 - 50.220.000; Vollzeit

Zusammenfassung

Evolution is a market-leading developer and provider of products and services for online casino entertainment. The role focuses on keeping all live tables operational, troubleshooting real-time failures, and escalating issues as needed.

You'll handle player disputes with Live Support and Casino Support, prepare service reports, maintain a clean gaming floor, and manage internal systems like JIRA, TTS, SST, and WIKI while coordinating with teams to ensure timely product delivery.

Qualifikationen

• Strong written and verbal communication skills.
• Proficiency with MS Office and Windows environments.
• Ability to make managerial decisions with independent judgment.
• Clear communication to establish cooperative links within the team.

Aufgaben

• Ensure all tables are operational and troubleshoot failures.
• Handle real-time issues like GP mistakes, software/hardware problems, and escalations.
• Resolve player disputes with Live Support and Casino Support.
• Prepare reports related to service support duties.
• Maintain a safe and clean gaming floor with no unauthorized personnel.
• Manage internal systems (JIRA, TTS, SST, WIKI).
• Handle ad-hoc situations to ensure product delivery.
• Ensure all operational tables have Games Presenters.

Kenntnisse

English (B2)

Communication

Analytical thinking

Tools

MS Office

Windows

Jobbeschreibung

Evolution is a market-leading developer and provider of products and services for online casino entertainment. The role focuses on keeping all live tables operational, troubleshooting real-time failures, and escalating issues as needed.

You'll handle player disputes with Live Support and Casino Support, prepare service reports, maintain a clean gaming floor, and manage internal systems like JIRA, TTS, SST, and WIKI while coordinating with teams to ensure timely product delivery.