Real Estate Operations

Paired; Colombia; Remote; COP 165,505,000 - 203,698,000; Full time

Job summary

Paired is seeking a detail-oriented Operations Team Member to support leasing, billing, compliance, and reporting across multiple U.S. communities. You will back the onsite Community Managers with back-office tasks, data entry, and process improvements.

The role emphasizes accuracy, timely reporting, and clear communication while handling sensitive data across multiple sites.

Qualifications

• 2+ years of experience in real estate back-office, property management, or operations.
• Experience supporting U.S.-based clients preferred.
• Knowledge of U.S. leasing, billing, and compliance concepts.
• Extremely detail-oriented and organized in fast-paced environments.

Responsibilities

• Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager.
• Track lease expirations and flag renewals in advance.
• Process resident info sheets and verify completeness.
• Run and track background and credit checks; maintain audit-ready files.
• Post rent, utilities, late fees, and one-time charges accurately; assist with billing setups.
• Create and update work orders in Rent Manager; track status and follow up with Community Managers.
• Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline).
• Communicate via Slack and email; escalate issues with documentation.

Skills

Bilingual English/Spanish

Detail-oriented

Process-driven

Communication

Tools

Rent Manager

Google Sheets

Google Docs

Google Drive

Job description

We're looking for a detail-oriented Operations Team Member to support the day-to-day administrative, leasing, compliance, and reporting functions across multiple manufactured housing communities in the U.S. This is an execution-focused role — you'll be the back-office engine that keeps leasing, billing, maintenance tracking, and reporting accurate and on time for our onsite Community Managers.

If you thrive on process, love clean data, and get things done right the first time, this role is for you.

Core Responsibilities

Leasing & Resident Administration

• Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
• Upload and organize resident documents (IDs, income proof, applications, agreements)
• Track lease expirations and flag renewals in advance
• Process resident info sheets and verify completeness

Background Checks & Compliance

• Run and track background & credit checks
• Record approvals/denials per Fair Housing guidelines
• Maintain audit-ready resident files
• Support compliance with HUD, state, and park-level rules

Charges, Billing & Collections Support

• Post rent, utilities, late fees, and one-time charges accurately
• Assist with water, sewer, trash, and power billing setups
• Identify and flag NSFs, delinquencies, and discrepancies
• Coordinate with accounting on corrections and reconciliations

Maintenance & Work Order Support

• Create and update work orders in Rent Manager
• Track status and follow up with Community Managers
• Upload invoices, notes, and before/after photos
• Help ensure maintenance hours are logged correctly

Reporting & Data Accuracy

• Prepare weekly/monthly reports (occupancy, delinquencies, move-ins/outs, leasing pipeline)
• Validate data accuracy across Rent Manager and Google Sheets
• Proactively flag exceptions, trends, and risks

Communication & Coordination

• Serve as back-office support for onsite Community Managers
• Communicate clearly via Slack and email
• Escalate issues with context and documentation

What Success Looks Like (KPIs)

• Data accuracy rate ≥ 99%
• Lease processing turnaround ≤ 24 hours
• Background checks completed same business day
• Near-zero billing error rate
• 100% on-time reporting
• Slack responsiveness within agreed SLA

Requirements

• 2+ years of experience in real estate back-office, property management, or operations
• Prior experience supporting U.S.-based clients preferred
• Strong proficiency in Rent Manager (or demonstrated ability to learn fast)
• Comfortable with Google Sheets, Docs, and Drive (intermediate to advanced)
• Working knowledge of U.S. leasing, billing, and compliance concepts
• Extremely detail-oriented, organized, and process-driven
• High integrity when handling confidential data
• Calm under pressure and comfortable supporting multiple communities at once
• Bilingual (English/Spanish) strongly preferred