Customer Service Representative, HOA

Porch; Colombia; Teletrabalho; COP 35 712 000 - 37 944 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Resumo da oferta

Porch Group in Colombia is hiring a Customer Service Representative to support customers and mortgage companies by providing policy documents, verifying coverage, and processing payments. This role is remote and employed via RemoFirst, Porch Group’s EOR partner in Colombia.

The ideal candidate has 2+ years of Property and Casualty Insurance experience, strong English communication, and the ability to work independently in a fast-paced call center. Prior homeowners insurance experience is a plus.

Qualificações

• High school diploma or GED required.
• 2+ years of Property and Casualty Insurance experience and/or training; or equivalent.
• Excellent written and verbal English communication skills.
• Ability to work independently in a fast-paced, high-volume call center.
• Insurance experience preferred, especially with homeowners insurance.

Responsabilidades

• Answer incoming calls and respond to basic customer questions.
• Verify coverage and process payments as needed.
• Provide policy documents and information to customers and mortgage companies.
• Escalate to underwriters when necessary and follow up as required.
• Document customer interactions accurately in the system.
• Research inquiries and resolve issues promptly.
• Maintain confidentiality and adhere to company policies.

Conhecimentos

Property and Casualty Insurance

Communication skills (English)

Independence

Problem-solving

Formação académica

High school diploma or GED

Ferramentas

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Descrição da oferta de emprego

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by1) providing the best services for homebuyers2) led by advantaged underwriting in insurance3) to protect the whole home.As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.Job Title: Customer Service RepresentativeLocation: ColombiaWorkplace Type: RemoteThis role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.Job SummaryThe future is bright for the Porch Group, and we’d love you to be a part of it as a Customer Service RepresentativeThe Customer Service Representative provides customer care to established customers and their mortgage companies by providing policy documents, verifying coverage, accepting payments and answering product and service questions.The Customer Service Representative prepares correspondence and fulfills customer needs to ensure customer satisfaction. This position will report directly to the Customer Service Supervisor.What You Will Do As A Customer Service RepresentativeAnswer incoming calls and respond to basic customer questions and/or forward call to appropriate personnel as neededUnderstand and comply with the assigned level of authority taking payments and mortgage verificationsResearch customer inquiries and respond to appropriate parties in a timely mannerProcess calls in a manner that ensures service levels are met or exceededProcess requests within authority level and properly document filesInterface with team members, management, and customers in reference to customer service issuesRecognize when to refer callers to underwriters and ability to do so in a timely mannerManage large volume of inbound and outbound callsProvide accurate, valid and complete information by using the right methods/toolsFollow communication procedures, guidelines and policiesWhat You Will Bring As A Customer Service RepresentativeHigh school diploma or general education degree (GED)2+ years of Property and Casualty Insurance experience and/or training; or equivalent combination of education and experienceProficiency with Microsoft Suite (Outlook, Word, Excel and PowerPoint)Excellent written and communication skills in English languageAbility to work independently and effectively in a fast paced, high volume call centerStrong attention to detail and good decision-making skillsProven business and analytical problem-solving skillsProduct knowledge of Property and Casualty InsuranceGather and analyze information skillfullyAbility to learn and properly process information with Company specific softwareAbility to follow policies and proceduresAbility to maintain confidentialityDemonstrated ability to effectively manage difficult or emotional customer situationsInsurance experience required, preferably with an insurance agency or direct carrierExperience with homeowners insurance preferredRegular, predictable attendanceA proven team playerA positive attitude and takes pride from doing great workSelf-motivated with a desire to succeedExperience working with global and/or US based business teamsWorkspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps uploadWhat You Will Get Supporting Porch GroupMonthly Salary: COP 3,200,000.00 to COP 3,400,000.00#LI-GR1#LI-RemoteWhat’s next?Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!