On-Site QA Analyst: KPI & Process Improvement (Cartagena)

Lean Solutions Group; Cartagena de Indias; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Lean Solutions Group in Cartagena is seeking a Quality Assurance Analyst for a fully on-site role. You will ensure quality assurance and continuous improvement across operational processes, with KPI tracking, internal audits, and standardized workflows.

Requirements include a Bachelor’s degree in related fields, at least 1 year of QA experience (QA Analyst/QA Coordinator or similar), auditing experience (preferably in BPO), and strong Excel and KPI analysis with solid English.

Formación

• Bachelor’s degree (or final semesters) in Business Administration, Industrial Engineering, Quality Management, or related fields.
• At least 1 year of experience in QA roles (Quality Analyst, QA Coordinator, or similar)
• Experience in auditing processes, ideally within BPO environments

Responsabilidades

• Ensure quality assurance and continuous improvement across operational processes through KPI tracking, internal audits, and process standardization, while supporting initiatives that enhance service performance.
• Support initiatives that enhance service performance.

Conocimientos

Quality Management Systems

KPI analysis

Analytical thinking

Process documentation

English (Intermediate-Advanced)

Critical thinking

Communication

Organization & time management

Educación

Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management or related

Herramientas

Excel

Descripción del empleo

Lean Solutions Group in Cartagena is seeking a Quality Assurance Analyst for a fully on-site role. You will ensure quality assurance and continuous improvement across operational processes, with KPI tracking, internal audits, and standardized workflows.

Requirements include a Bachelor’s degree in related fields, at least 1 year of QA experience (QA Analyst/QA Coordinator or similar), auditing experience (preferably in BPO), and strong Excel and KPI analysis with solid English.