QA Analyst

KonnectCX; Colombia; Hybrid; COP 25,000,000 - 42,000,000; Full time

Benefits offered by this job

Performance bonus

Hybrid work arrangement

Job summary

KonnectCX is seeking an experienced QA Analyst to uphold high-quality standards across our services. The role focuses on evaluating QA environments, delivering feedback, and ensuring compliance with industry guidelines.

You will conduct QA evaluations of live or recorded sessions in medical, legal, conference, and community settings, assess fluency and terminology usage, and generate reports for management. The position offers hybrid work with training in Bogota and US EST/EDT-aligned schedules.

Qualifications

• Minimum 2 years of QA experience.
• Strong understanding of quality modalities.
• Excellent analytical skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently in a remote setting.

Responsibilities

• Conduct QA evaluations of sessions (live or recorded) in medical, legal, conference, and community settings.
• Assess employees' fluency, terminology usage, and adherence to professional ethics.
• Provide detailed, constructive feedback to employees to improve performance.
• Document QA findings and generate reports for management.
• Collaborate with Operations teams to implement quality improvement initiatives.
• Ensure compliance with industry standards.
• Stay updated on linguistic best practices and QA methodologies.

Skills

QA Experience

Quality Modalities

Analytical Skills

English Proficiency

Remote Work

Job description

Description

Experienced QA Analyst with a strong background QA environments to ensure the highest quality standards for our services. The ideal candidate will have at least 2 years of QA experience and will be responsible for evaluating performance, providing feedback, and ensuring compliance with industry standards.

Requirements

• Minimum 2 years of QA experience.
• Strong understanding of quality modalities.
• Excellent analytical skills and attention to detail.
• Strong written and verbal communication skills in English.
• Ability to work independently in a remote setting.

Responsibilities

• Conduct QA evaluations of sessions (live or recorded) in medical, legal, conference, and community settings.
• Assess employees' fluency, terminology usage, and adherence to professional ethics.
• Provide detailed, constructive feedback to employees to improve performance.
• Document QA findings and generate reports for management.
• Collaborate with Operations teams to implement quality improvement initiatives.
• Ensure compliance with industry standards.
• Stay updated on linguistic best practices and QA methodologies.

Nice to have

• Experience in BPO
• Experience with remote platforms.
• Background in medical or legal set ups

Working conditions

• Hybrid Environment (Train onsite - Work from Home)
• Training is in Bogota
• Two days off per week.
• Schedules based in US EST/EDT Time.
• Performance bonus available.