Product Manager, Self-Service Platform (Remote)

Nearshore Business Solutions; Bogotá; Remote; COP 188,816,000 - 283,224,000; Full time

Job summary

Nearshore Business Solutions is seeking a Product Manager to own the self-service enablement of a B2B SaaS platform. This role focuses on discovering, purchasing, building with, and operating self-service experiences that drive adoption and value in a remote LATAM context.

You will lead onboarding journeys, define usage metrics, collaborate with design and engineering, and guide phased beta rollouts toward general availability, aiming to scale to thousands of builders.

Qualifications

• 3+ years of product management experience in B2B SaaS, including ownership of at least one self-service or product-led experience launched with measurable adoption results.
• Proven impact on activation, time to value, self-service conversion, or support contacts per user.
• Strong UX sensibility and collaboration with designers on onboarding, navigation, empty states, error handling, dashboards, and usability testing.
• Knowledge of platform concepts like multi-tenancy, quotas, rate limits, permissions, and usage metering.
• Data fluency including event instrumentation, funnel/cohort analyses, and product analytics to inform decisions.
• Excellent written communication to explain limitations, errors, and technical issues clearly.
• Ability to manage phased product rollouts with limited resources and evolving requirements.

Responsibilities

• Own the end-to-end self-service enablement strategy including onboarding journeys, navigation, in-product guidance, and support experiences.
• Map user journeys across builders, admins, sponsors, and architects to identify adoption barriers.
• Translate internal knowledge into templates, pattern guides, validation rules, safe defaults, and actionable guidance.
• Partner with engineering and design to deliver intuitive navigation, onboarding flows, and health indicators.
• Define and monitor product success metrics and use analytics to drive improvements.
• Collaborate with Operations, Customer Success, Finance, Legal, and leadership to develop usage limits, escalation paths, and self-service purchasing.
• Lead readiness assessments through phased beta rollouts toward GA and scaling to thousands of builders.

Skills

Product management

B2B SaaS

Self-service / PLG

UX collaboration

Job description

Nearshore Business Solutions is seeking a Product Manager to own the self-service enablement of a B2B SaaS platform. This role focuses on discovering, purchasing, building with, and operating self-service experiences that drive adoption and value in a remote LATAM context.

You will lead onboarding journeys, define usage metrics, collaborate with design and engineering, and guide phased beta rollouts toward general availability, aiming to scale to thousands of builders.