Pre-Installation Support Specialist (Hybrid)

RAM BPO ?; Perímetro Urbano Medellín; On-site; COP 30,466,800 - 36,493,200; Full time

Benefits offered by this job

Exposure to international clients

Hybrid work model

Job summary

A leading BPO company seeks a Pre-Installation Support Specialist in Medellín, Colombia. This role involves guiding international clients through the pre-installation process while managing multiple accounts simultaneously. The ideal candidate should have advanced English proficiency and experience in client support. Responsibilities include checklist management, documentation guidance, and follow-up on requirements. The position offers a hybrid work model after training, ensuring flexibility between on-site and remote working environments.

Qualifications

• Must have advanced English skills for client interaction.
• Experience with client support or onboarding is essential.
• Familiarity with ticketing systems is preferred.

Responsibilities

• Manage multiple clients during the pre-installation phase.
• Guide clients through documentation checklists.
• Identify and follow up on missing requirements.

Skills

Advanced English (B2+)

Experience in support or onboarding

Organizational skills

Ability to explain processes

Experience with ticketing systems

Tools

CRM

Zendesk

Freshdesk

Job description

Salary: $3,000,000 COP
Location: Hybrid (2 days on-site / 3 days remote)
Training: 1 month fully on-site (mandatory)

About The Role

We are hiring a Pre-Installation Support Specialist to work directly with international clients, guiding them through the pre-installation process and ensuring everything is ready before go-live.

What You’ll Be Doing

• Manage multiple clients simultaneously during the pre-installation phase
• Guide clients through checklists and required documentation
• Identify missing requirements and follow up until completion
• Communicate clearly in English (written and spoken)
• Coordinate with internal teams to ensure readiness for implementation

What We’re Looking For

• Advanced English (B2+ or higher) with real client interaction
• Experience handling active cases (support, onboarding, customer success or similar)
• Experience using ticketing systems or structured workflows (CRM, Zendesk, Freshdesk, or similar)
• Strong organizational skills and ability to track multiple processes without losing detail
• Ability to explain processes clearly to non-technical clients
• Comfortable working under deadlines and handling multiple priorities

What You’ll Get

• Hybrid work model after training (2 days on-site / 3 remote)
• Exposure to international clients and operational processes
• A role with ownership and direct impact on client experience

Important

• This role involves managing multiple clients at the same time and requires constant follow‑up
• If you have not handled active cases or worked with clients in English on a daily basis, this role is likely not a fit