Customer Service Specialist

Goodrec Inc; Colombia; On-site; COP 55,100,466 - 88,160,746; Full time

Job summary

A fast-growing sports tech startup is seeking a Customer Service representative to enhance player engagement and satisfaction. The ideal candidate will have strong problem-solving skills and experience in operations or service roles. Responsibilities include engaging with players, monitoring satisfaction, and delivering exceptional support. This position requires flexibility to work evenings and weekends, and a bachelor's degree or equivalent experience is preferred. Join us in shaping the future of sports globally.

Qualifications

• 1-3 years in commercial roles such as operations, service or sales.
• Advanced English level with strong verbal and written skills.
• Flexible schedule and ability to work evenings and weekends.

Responsibilities

• Proactively engage with players to enhance their experience.
• Monitor and improve player satisfaction with the app.
• Investigate and solve player issues promptly.
• Analyze player ratings to improve feedback.
• Deliver high-quality customer support continuously.
• Create a joyful gaming experience for players.

Skills

Tech-Savvy

Problem Solver

Interpersonal Skills

Education

Bachelor’s degree or relevant experience

Job description

Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports?

GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one community at a time.

About Us:

GoodRec started 4 years ago with a small community in Brooklyn, New York. Since, we have grown into the largest pickup sports app in the United States. With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. All you have to do is tap the app, join a game, and show up ready to play!

Check out the GoodRec app here: www.goodrec.com

What you'll do:

You will play a pivotal role in creating memorable moments for our players and ensuring the success of our sports communities. Your responsibilities include:

• Daily Player Engagement: Proactively engage with players before and after their games to provide support, answer queries, and ensure they have a seamless experience.

• Enhance Game Experience: Continuously monitor and improve the overal player experience, focusing on match quality and app usability.

• Problem Solving: Investigate and identify potential issues, innovating solutions to address them promptly and effectively.

• Review Management: Analyze player ratings and take both reactive and proactive actions to enhance positive reviews and prevent negative ones.

• Customer Support Excellence: Deliver high-quality customer support to address any questions, concerns, or issues players may encounter before or after their games.

• Overall Player Satisfaction: Strive to create a joyful and hassle-free gaming experience, leaving players delighted with our service.

We’re looking for:

• Flexible schedule: Comfortable working evenings and weekendson a rotating schedule.

• Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence.

• Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations.

• Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service.

• Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships.

• Availability to work on weekends.

Experience/Education:

• Full-time availability (40 hours/week)

• 1-3 years in commercial-related roles such as operations, service or sales.

• Advanced English level: strong verbal and written communication and comprehension skills.

• Education: Bachelor’s degree, or similar working levels obtained through relevant job experience.

The Future Awaits:

In the next five years, we're set to become the way the world plays sports. Our expansion plans include reaching Europe, APAC, and LATAM. This is your chance to be part of an exhilarating team that will shape the future of sports worldwide.