Personal Injury Case Assistant

Job Duck; Colombia; À distance; COP 40 610 000 - 43 082 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Professional development

Résumé du poste

Job Duck, LLC is seeking a Personal Injury Case Assistant to support Case Managers by collecting records, processing bills, and organizing documents in a fast-paced remote setting. You will coordinate with investigators, manage deadlines, and use Filevine to keep files up to date.

The role requires strong communication, confidentiality, and the ability to multitask in a deadline-driven environment. Work hours are 8:00 AM–5:00 PM EST, with a remote setup from Colombia.

Qualifications

• Experience in personal injury, legal support, or case management is preferred.
• Familiarity with Filevine or similar legal case management software.
• Strong organizational and time-management skills are essential.

Responsabilités

• Assist with records requests, bill processing, and case organization.
• Coordinate with investigators to obtain crash reports and supporting documents.
• Respond to client inquiries and route complex matters to the appropriate team member.
• Communicate with clients regarding documentation and case requirements.
• Track outstanding requests and perform follow-ups as needed.
• Prepare and upload records into Filevine and assist with pre-litigation processes.

Connaissances

Personal injury knowledge

Organizational skills

Excellent communication

Multi-tasking

Deadline-driven

Outils

Filevine

Description du poste

JOB DUCK IS HIRING A PERSONAL INJURY CASE ASSISTANT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

The Legal Assistant will work closely with an assigned Case Manager to help ensure that records and bills are requested, received, processed, and organized promptly. The role also supports standard bill reduction requests, claims setup, and other case-related tasks that contribute to efficient case progression and a positive client experience. The ideal candidate has a strong understanding of personal injury case workflows, is comfortable using medical records retrieval and case management platforms, and can manage multiple priorities in a fast-paced, deadline-driven environment.

Schedule:

Monday to Friday from 8:00 AM - 5:00 PM [EDT][EST] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Performing additional administrative and legal support duties as assigned.
• Coordinating with investigators to obtain crash reports and supporting documents.
• Responding to client inquiries and routing complex matters to the appropriate team member.
• Communicating with clients regarding documentation and case requirements.
• Tracking outstanding requests and conducting follow-up as needed.
• Downloading, organizing, and uploading records into Filevine.
• Assisting with opening and organizing new personal injury cases.
• Processing records-related invoices in accordance with firm procedures.
• Submitting and tracking medical records and billing requests.
• Assisting with pleadings, filings, and litigation-related documentation.
• Preparing and sending No Longer Represented (NLR) letters.
• Drafting and sending correspondence using approved templates.
• Providing administrative support to Case Managers throughout the pre-litigation process.

What We’re Looking For:

• Experience in personal injury, legal support, medical records retrieval, claims administration, or case management preferred.
• Familiarity with Filevine or similar legal case management software.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple deadlines and priorities in a fast-paced environment.
• High attention to detail and commitment to confidentiality.
• Proficiency with Microsoft Office and standard professional software applications.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.