Payroll Support Analyst — Contact Center (Junior)

Johnson & Johnson Co.; Bogotá; On-site; COP 91,987,000 - 137,981,000; Full time

Job summary

Johnson & Johnson is recruiting for a NAM Payroll Contact Center Jr. Analyst based in Bogotá, Colombia.

The role supports payroll inquiries from employees and contractors, acting as a first point of contact and collaborating with cross-functional teams to resolve complex issues, while upholding data privacy and SLA commitments. The ideal candidate holds a Bachelor’s degree, is fluent in English, and has at least 3 years of payroll customer service experience.

Qualifications

• Bachelor’s degree required.
• Fluent in English.
• Minimum 3 years of experience in payroll customer service.
• Strong verbal and written communication skills.
• Proven ability to handle confidential information and meet deadlines.
• Comfortable working in a fast-paced, agile environment.
• Experience with payroll systems is preferred.

Responsibilities

• First point of contact for escalated requests from employees and contractors.
• Identify trends and provide information to improve the payroll contact center.
• Audit calls, chats, and web cases to ensure adherence to protocols.
• Provide feedback to agents to support development.
• Maintain knowledge articles and assist in training sessions.
• Support SLA targets and collaborate with payroll leadership.

Tools

ServiceNow

SAP

Workday

Kronos

ADP GlobalView

Job description

Johnson & Johnson is recruiting for a NAM Payroll Contact Center Jr. Analyst based in Bogotá, Colombia.

The role supports payroll inquiries from employees and contractors, acting as a first point of contact and collaborating with cross-functional teams to resolve complex issues, while upholding data privacy and SLA commitments. The ideal candidate holds a Bachelor’s degree, is fluent in English, and has at least 3 years of payroll customer service experience.