Patient Billing & Claims Support Specialist

Carbon Health; Bogotá ciudad; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Carbon Health is seeking a Billing Support Specialist to assist patients with billing questions via inbound calls and emails in a fast-paced environment.

You will resolve billing issues, process claim resubmissions, and maintain accurate records with empathy and professionalism. At least 2 years in U.S. healthcare billing, CPT/DX familiarity, and strong communication are preferred. Google Suite and Excel proficiency is a plus.

Formación

• Strong verbal and written communication with patient empathy.
• Experience in a high-volume call center or customer service.
• 2+ years experience in U.S. healthcare billing, with CPT/DX codes strongly preferred.
• Working knowledge of medical billing, insurance processes, and claims workflows.
• Knowledge of PPO, HMO, EPO, POS, Medicare, and Medicaid.

Responsabilidades

• Handle a high volume of inbound patient calls about billing, in a timely and professional manner.
• Respond to patient emails regarding billing, claims, and payments within established SLAs.
• Research, investigate, and resolve patient billing issues, ensuring all concerns are fully addressed.
• Perform claim corrections and resubmissions to support timely and accurate reimbursement.
• Review and update patient billing and insurance information to ensure records are accurate and complete.
• Receive and manage patient escalations, demonstrating strong de-escalation skills and escalate issues internally when necessary.
• Maintain detailed documentation of all patient interactions, escalations, and resolutions in the system.
• Escalate complex or unresolved billing issues to appropriate internal teams while keeping patients informed.
• Collaborate with billing, revenue cycle, and cross-functional teams to streamline workflows and improve service efficiency.
• Identify trends or recurring issues and provide feedback to help improve billing processes and the overall patient experience.

Conocimientos

Communication

Customer service

De-escalation

Herramientas

Google Suite

Excel

Descripción del empleo

Carbon Health is seeking a Billing Support Specialist to assist patients with billing questions via inbound calls and emails in a fast-paced environment.

You will resolve billing issues, process claim resubmissions, and maintain accurate records with empathy and professionalism. At least 2 years in U.S. healthcare billing, CPT/DX familiarity, and strong communication are preferred. Google Suite and Excel proficiency is a plus.