P&C Design and Change Management Specialist

International Rescue Committee; Puerto Bogotá; Hybrid; COP 70,000,000 - 110,000,000; Full time

Benefits offered by this job

Remote work 2-3 days per week

Job summary

The International Rescue Committee is seeking a P&C Change Management Specialist to lead people-readiness for transformation initiatives, including Workday enhancements and process redesigns. You will design and embed change management from day one, coordinating with Training, Business Analysis, and P&C partners to maximize adoption and impact.

You will apply structured methodologies (ADKAR/Prosci), conduct stakeholder assessments, build communication plans, and track adoption metrics to

Qualifications

• 3–5 years’ change management or HR transformation experience.
• Experience delivering change management on Workday or similar technology projects.
• Change management certification (Prosci, CCMP, or equivalent) is an advantage.
• Knowledge of ADKAR or Prosci methodologies and practical application.

Responsibilities

• Design and execute structured change management plans for P&C transformation initiatives.
• Conduct stakeholder impact assessments at the start of each initiative.
• Develop stakeholder engagement plans and audience-specific messaging.
• Identify and address change resistance; escalate significant risks with recommendations.
• Establish change readiness checkpoints ahead of go-live and measure adoption readiness.
• Document change approaches, decisions, and lessons learned; conduct post-implementation reviews.

Skills

Change management

Workday knowledge

ADKAR/Prosci

Stakeholder engagement

Communication

Risk management

Tools

Workday

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.Job Overview:The P&C Design and Change Management Specialist ensures that P&C transformation initiatives — Workday enhancements, process redesigns, and digital rollouts — are genuinely adopted across IRC's global workforce, not just technically delivered. This role owns the people-readiness side of transformation: understanding who's affected, how ready they are, what could go wrong, and how to address it before it does.Working closely with the Training & Learning Delivery Specialist, Business Analysts, and P&C Partners, this role designs the change management approach for every initiative and embeds it from day one — from stakeholder impact assessments through go-live readiness and post-launch adoption tracking. The findings from this role directly feed the training design work led by the Training & Learning Delivery Specialist, ensuring training is built on a real understanding of who needs what.Major Responsibilities:Change ManagementDesign and execute structured change management plans and approaches for assigned P&C transformation initiatives, applying recognized methodologies such as ADKAR or Prosci, using templates and planning tools needed to do this consistently across projectsDesign and conduct stakeholder impact assessments at the start of every initiative, using a repeatable approach that captures affected populations, scale of change, adoption risks, and readiness gapsDevelop stakeholder engagement plans for each initiative, determining the right messages, channels, and timing for each audienceBuild and execute communication plans for transformation initiatives, drafting audience-appropriate content in coordination with the Transformation & Digital Delivery Manager and relevant P&C teamsIdentify and proactively manage change resistance, developing approaches to address blockers and escalating significant risks with clear recommendationsEstablish change readiness checkpoints ahead of go-live, using tools and criteria to assess whether affected teams are prepared before launchDefine and track adoption readiness metrics, identifying where adoption is lagging and recommending targeted interventionsIdentify and document change risks as part of regular project governance, with clear recommendationsPartnership & Knowledge ManagementPartner closely with the Training & Learning Delivery Specialist to ensure stakeholder impact assessments and readiness findings directly inform training design and sequencingDocument change approaches, decisions, and lessons learned, contributing to the team's shared knowledge baseConduct post-implementation reviews on change effectiveness for every major initiativeStay current on change management best practices and organizational readiness approachesJob Requirements:Work Experience3–5 years of experience in change management or P&C/HR transformation rolesDemonstrated experience executing structured change management on P&C technology or business transformation projectsExperience using or adapting change management tools, templates, or frameworksSolid working knowledge of Workday from an end-user or project delivery perspective is a strong advantageChange management certification (Prosci, CCMP, or equivalent) is an advantageExperience in a complex, matrixed organization preferredDemonstrated Skills and CompetenciesSolid working knowledge of change management methodologies (ADKAR, Prosci, or equivalent), applied practicallyClear and adaptable communicator across audiences, from frontline users to senior stakeholdersData-aware: able to define readiness and adoption metrics, interpret findings, and recommend actionSkilled at identifying and addressing resistance and readiness gapsComfortable executing established methodology with precision and consistency, while identifying gaps or improvements to flag upwardWorking Environment:Standard office working environment with the ability to work remote 2-3 days per weekThis is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.This role is open to candidates located and with the right to work in Kenya, Lebanon, and Colombia.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.Cookies: https://careers.rescue.org/us/en/cookiesettings