Order Management Associate

Verse-Medical; Bogotá; Presencial; COP 22.320.000 - 35.712.000; Jornada completa

Descripción de la vacante

Verse Medical in Bogotá, Colombia is seeking an Order Management Associate to own the full order lifecycle from insurance verification to stock checks. You will coordinate with providers through our messaging portal to ensure accurate, timely delivery and patient satisfaction.

This is a metrics-driven role with a six-week training ramp-up followed by a six-week growth period, with growth in volume and accuracy as you ramp. Join a mission-driven team building modern healthcare logistics.

Responsabilidades

• Process healthcare orders end-to-end, including insurance verification and stock/inventory checks
• Communicate with providers via our portal to resolve missing information or clarify order details
• Meet and grow order volume and accuracy targets throughout training and beyond
• Flag issues, ask questions, and escalate when something doesn't look right

Descripción del empleo

Our Mission: Hospital-Quality Care, Everywhere.

The healthcare industry still relies on faxes and phone tags to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995.

Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us!

Our Values: The Principles That Guide Us

Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day.

• We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress.

• We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection.

• We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run.

• We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare.

About the Role

Operations connects nurses, patients, insurance providers, and our distribution partners — managing the logistics behind every order so the right product reaches the right patient, accurately and on time.
As an Order Management Associate, you'll own the full order lifecycle: verifying insurance coverage, resolving stock shortages, and coordinating with providers through our messaging portal as needed.
This is a metrics-driven role with a 6-week training ramp-up followed by a 6-week growth period, with volume goals that rise as accuracy is demonstrated. We push for high throughput, but never at the expense of accuracy.

What You'll Do

• Process healthcare orders end-to-end, including insurance verification and stock/inventory checks

• Communicate with providers via our portal to resolve missing information or clarify order details

• Meet and grow order volume and accuracy targets throughout training and beyond

• Flag issues, ask questions, and escalat.. Let's correct: escalat? Wait: It should be "escalate when something doesn't look right" Let's update.