CS Order Entry

Jobtailor; Bogotá; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Jobtailor in Bogotá is seeking an experienced Order Management professional to accurately enter and validate customer sales orders in ERP systems, aligned with pricing, contracts, and compliance requirements.

The role supports LATAM markets, coordinates with Supply Chain, Logistics, and Finance to ensure on-time fulfillment, accurate invoicing, and ongoing issue resolution, while maintaining strict documentation and controls.

Formación

• Bachelor’s degree in business, supply chain, logistics, finance, or related field.
• 2-4 years of experience in order management, customer service, supply chain operations.
• Experience entering and managing sales orders in ERP systems such as SAP.
• Attention to detail and ability to manage high transaction volumes.
• Ability to analyze order issues and collaborate cross-functionally to drive resolution.
• Knowledge of order-to-cash, pricing, and basic invoicing concepts.
• Experience supporting Latin America markets.
• Background in medical devices, life sciences, or regulated industries.
• Familiarity with SLAs and customer metrics.
• Experience with process improvement or standardization.
• Excel and reporting tools proficiency.
• Spanish required.
• English proficiency.
• Portuguese preferred.
• Limited travel availability (<10%), domestic or regional.
• No certifications required.

Responsabilidades

• Accurately enter, validate, and maintain customer sales orders in enterprise systems according to pricing, contracts, and compliance requirements
• Review order completeness and resolve discrepancies involving pricing, product availability, customer master data, or delivery requirements
• Serve as a primary contact for order-related inquiries from internal stakeholders and external customers across LATAM markets
• Coordinate with Supply Chain, Logistics, and Finance to ensure on-time fulfillment, accurate invoicing, and issue resolution
• Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions
• Ensure adherence to company policies, internal controls, regulatory requirements, audit standards, and documentation standards
• Support continuous improvement by identifying process gaps, inefficiencies, and recurring order issues
• Maintain accurate records and documentation for reporting, compliance, and performance metrics

Conocimientos

Order Management

ERP Systems (SAP)

Supply Chain Operations

Spanish Language Proficiency

Process Improvement

Educación

Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or a related field

Herramientas

SAP ERP

Descripción del empleo

• Accurately enter, validate, and maintain customer sales orders in enterprise systems according to pricing, contracts, and compliance requirements
• Review order completeness and resolve discrepancies involving pricing, product availability, customer master data, or delivery requirements
• Serve as a primary contact for order-related inquiries from internal stakeholders and external customers across LATAM markets
• Coordinate with Supply Chain, Logistics, and Finance to ensure on-time fulfillment, accurate invoicing, and issue resolution
• Monitor order status, backorders, and exceptions, proactively communicating updates and corrective actions
• Ensure adherence to company policies, internal controls, regulatory requirements, audit standards, and documentation standards
• Support continuous improvement by identifying process gaps, inefficiencies, and recurring order issues
• Maintain accurate records and documentation for reporting, compliance, and performance metrics

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Logistics, Finance, or a related field required
• Minimum of 2-4 years of experience in order management, customer service, supply chain operations, or a related function
• Proven experience entering and managing sales orders in ERP systems such as SAP or similar platforms
• Strong attention to detail and ability to manage high transaction volumes accurately
• Ability to analyze order issues and collaborate cross-functionally to drive resolution
• Working knowledge of order-to-cash processes, pricing structures, and basic invoicing concepts
• Experience supporting Latin America markets within a regional or global organization preferred
• Background in medical devices, life sciences, or regulated industries preferred
• Familiarity with service level agreements and customer performance metrics preferred
• Experience with process improvement or standardization initiatives preferred
• Intermediate to advanced proficiency in Microsoft Excel and reporting tools
• Spanish required
• English proficiency, written and verbal, required
• Portuguese preferred
• Limited travel availability, less than 10%, primarily domestic or regional
• No certifications required

Core Competencies

Demonstrates expertise in order management and customer service within supply chain operations, with a strong focus on compliance, process improvement, and cross-functional collaboration. Proficient in managing sales orders in ERP systems and maintaining accurate records for reporting and performance metrics.

Highest-signal resume keywords

• Order Management
• ERP Systems (SAP)
• Supply Chain Operations
• Spanish Language Proficiency
• Process Improvement

ATS Optimization Keywords

Hard Skills

• Sales Order Entry
• Order-to-Cash Processes
• Pricing Structures
• Invoicing Concepts
• Data Analysis
• Microsoft Excel
• Reporting Tools

Soft Skills

• Attention to Detail
• Collaboration
• Problem Solving

Industry Keywords

• Customer Service
• Logistics
• Compliance Requirements
• Audit Standards
• Medical Devices
• Life Sciences
• Service Level Agreements