Operations Manager

Lean Solutions Group; Metropolitana; Presencial; COP 66.960.000 - 100.440.000; Jornada completa

Descripción de la vacante

Lean Solutions Group is seeking an Operations Manager to lead the day-to-day operations for both internal and external clients at our Bucaramanga site. This on-site role sets the tone for every interaction and ensures smooth operations.

You will coordinate workloads, monitor productivity, support supervisors, organize monthly meetings, and oversee payroll and billing with regulatory compliance. Advanced English and 1–2 years of leadership in BPO are required.

Formación

• - Leadership experience in a BPO setting.
• - Strong communication and client-facing skills.
• - Proficient in English at an advanced level.

Responsabilidades

• Maintain effective communication with staff and clients to align operational processes.
• Coordinate and analyze workload with QA and WFA, oversee productivity reports and allocate personnel.
• Support supervisors and team leads, organize monthly meetings with follow-ups.
• Accurately manage payroll, ensure regulatory compliance, process leave requests, and maintain billing transparency.

Conocimientos

Leadership

Communication

Advanced English

Conflict resolution

Educación

Bachelor's Degree

Herramientas

Microsoft Teams

Outlook

Billing App

Microsoft Office

Descripción del empleo

The operations manager will be required to work On-Site in Bucaramanga

JOB SUMMARY:

The Operations Manager is the main face when dealing with the day-to-day operation for both internal and external clients. They play a significant role in the partnership that takes place between our organization and the external client by setting the right tone for every interaction and resolution provided as well as guaranteeing a smooth operation.

RESPONSIBILITIES:

Maintain effective communication with staff and clients, ensuring alignment in operational processes, conflict resolution, and relationship strengthening through meetings, emails, and calls.

Coordinate and analyze workload with QA and WFA, oversee productivity reports, manage operational requests, and allocate personnel according to client requirements.

Support supervisors and team lead, ensure staff training in internal procedures, and organize monthly meetings with formal follow-ups.

Accurately manage payroll, ensure regulatory compliance, process leave requests, report additional charges, and maintain transparency in billing.

EDUCATION AND EXPERIENCE:

• -1-2 year of experience in Leadership roles in the BPO Industry
• -Bachelor's Degree.
• -Advanced English proficiency.
• -Microsoft Office (Teams, Outlook), Billing App, Microsoft Package.