Operations Manager

Pentasia; Bogotá; Presencial; COP 13.500.000 - 16.500.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Gerente de Operaciones para liderar y optimizar procesos en Colombia y Perú. Esta emocionante oportunidad implica coordinar múltiples departamentos y asegurar que se implementen políticas efectivas para el éxito a largo plazo. El candidato ideal debe tener experiencia en la gestión de proyectos y habilidades de liderazgo excepcionales. Con un enfoque en la mejora continua, el Gerente de Operaciones será clave para garantizar la satisfacción del cliente y el cumplimiento de regulaciones en ambos mercados. Si estás listo para asumir este desafío, ¡te animamos a postularte!

Formación

• Experiencia comprobada como Gerente de Operaciones o en un rol similar.
• Fuertes habilidades organizativas y de liderazgo.

Responsabilidades

• Colaborar con gerentes para establecer metas estratégicas y ejecutar actividades operativas.
• Supervisar las operaciones diarias en Colombia y Perú.

Conocimientos

Gestión de operaciones

Liderazgo

Comunicación

Análisis de datos

Conocimiento de regulaciones

Organización

Herramientas

MS Office

G-Suite

Descripción del empleo

Operations Manager

Job Title: Operations Manager – Colombia & Peru

Department: Operations

Salary Range: COP 15,000,000

Position Type: Hybrid

Reports to: Country Manager

About the Role:

The Operations Manager will drive operational excellence across all areas of the business in Colombia and Peru. This role is responsible for ensuring that the necessary resources and procedures are in place to support the company’s strategy and ensure smooth business operations in both markets.

You will coordinate multiple departments across both countries, ensuring they have the required personnel and development plans to operate effectively, providing guidance and coaching where needed. The ideal candidate will have experience managing multiple projects, budgets, and stakeholders in a high-volume, fast-paced environment.

We are looking for a strong leader who can implement processes and efficiencies to optimize business operations and contribute to long-term success.

Key Responsibilities:

• Collaborate with the Head of Operations LatAm and Country Managers for Colombia and Peru to set strategic goals and execute aligned operational activities.
• Oversee the day-to-day business operations in both Colombia and Peru, ensuring smooth and efficient workflows.
• Evaluate and improve business procedures in both markets to enhance efficiency and effectiveness.
• Manage and refine customer support processes to ensure high customer satisfaction in both countries.
• Develop and implement company policies, ensuring proper execution across Colombia and Peru.
• Manage relationships and agreements with external partners and vendors in both markets.
• Analyze business performance using data and metrics from Colombia and Peru, providing regular feedback to the organization.
• Ensure compliance with Colombian and Peruvian regulatory and legal requirements.
• Support business expansion efforts and operational scaling in both markets.
• Identify operational risks and develop strategies to mitigate them in both countries.

Desired Skillset:

• Proven experience as an Operations Manager or in a similar leadership role.
• Strong organizational and leadership skills, with the ability to manage multiple markets.
• Excellent communication and interpersonal abilities.
• Knowledge of Colombian and Peruvian legal and regulatory requirements.
• In-depth understanding of business functions, operations, and principles.
• Experience with data analysis, performance evaluation, and operational metrics.
• Proficiency in MS Office and G-Suite applications.

This is an exciting opportunity to lead operations in two key markets, Colombia and Peru. If you have the experience and skills required, we encourage you to apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Strategy/Planning

Industries

Gambling Facilities and Casinos