Operations Leader: Scale Teams & Client Impact

TaskUs; Sur; Presencial; COP 78.120.000 - 122.760.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Internal mobility

Descripción de la vacante

TaskUs is seeking an Operations Manager to lead day-to-day operations and a team of up to 150 FTE in Cali, Colombia. You will drive performance, coach leaders, manage client relationships, and report in weekly and monthly business reviews.

Collaborating with the Sr. Operations Manager and HSEQ-related activities, plus strategic planning, resource management and KPI delivery, will be core to your role. The position requires flexibility and a customer-first mindset.

Formación

• Two plus years of managing supervisors in a call center environment.
• One plus year of client management experience.
• Bachelor's degree in business administration or management is nice to have or required

Responsabilidades

• Manage day-to-day operations and a team of up to 150 FTE; report to Sr. Operations Manager.
• Oversee billing, invoicing, and client relationship updates in business reviews.
• Ensure KPIs (CSAT, AHT, Resolution rate, Shrinkage) are met and drive continuous improvement.
• Collaborate with team leads to equip staff with necessary skills.
• Promote department culture and interview Team Leads.

Conocimientos

Team leadership

Client management

Operations management

KPI tracking

Coaching & mentoring

Educación

Bachelor's degree in business administration or management

Descripción del empleo

TaskUs is seeking an Operations Manager to lead day-to-day operations and a team of up to 150 FTE in Cali, Colombia. You will drive performance, coach leaders, manage client relationships, and report in weekly and monthly business reviews.

Collaborating with the Sr. Operations Manager and HSEQ-related activities, plus strategic planning, resource management and KPI delivery, will be core to your role. The position requires flexibility and a customer-first mindset.