Operations Coordinator

Enzo; Colombia; Remote; COP 40,000,000 - 60,000,000; Full time

Job summary

Postscript is seeking a Compliance Operations Coordinator who will support the Compliance team by organizing audit documentation, tracking progress, and managing deliverables. You will partner with Compliance Specialists to keep audits on schedule and ensure effective communication across internal stakeholders.

This role thrives in process-driven environments, values precision, and offers opportunities to build expertise in compliance operations within a growing tech company.

Qualifications

• 3+ years of experience in an operations coordinator, administrative support, project coordination, or similar role.
• Experience in SaaS, ecommerce, compliance, legal operations, or a related environment is a plus.
• Exceptional organizational skills with strong attention to detail and a commitment to accuracy.
• Proficiency with Google Workspace (Drive, Docs, Slides, Sheets) including managing documentation and folder structures at scale.
• Strong written communication skills for drafting professional emails and follow-ups.
• Comfortable working within structured processes, checklists, and workflows while escalating issues as needed.
• Ability to manage multiple priorities across several ongoing projects.
• Quick learner, adept at adopting new tools and navigating web-based platforms to organize information.

Responsibilities

• Audit Documentation & Coordination: Collect, organize, and maintain audit documentation using internal tools and templates.
• Create and manage structured Google Drive folders for each audit engagement.
• Prepare and maintain audit materials using standardized templates for consistency and accuracy.
• Review audits against checklists, identify missing information, and escalate findings to the Compliance Specialist.
• Support audit execution by ensuring documentation and deliverables are completed on time.
• Create clear audit outcome reports and presentations based on findings from the Compliance Specialist team.
• Ensure customer-facing materials meet Postscript's quality standards for accuracy and presentation.
• Maintain version control and filing of finalized audit deliverables and supporting documents.
• Communication & Project Support: Coordinate with internal teams to initiate audits and gather required information.
• Track progress across active audits and communicate delays or blockers.
• Serve as primary contact for routine audit inquiries and escalate complex questions.
• Help maintain visibility into audit timelines, priorities, and deliverable status.
• Process Improvement: Execute audit workflows with accuracy and consistency.
• Identify process gaps, documentation issues, or workflow inefficiencies and escalate improvements.
• Contribute to enhancement of audit templates, tracking systems, and documentation standards as the team grows.

Skills

Organizational skills

Attention to detail

Communication

Multitasking

Structured processes

Tools

Google Workspace

Job description

We're looking for a highly organized and detail-oriented Compliance Operations Coordinator to support Postscript's Compliance team. In this role, you'll provide the operational foundation for our compliance audit program by coordinating documentation, tracking audit progress, managing deliverables, and ensuring effective communication across internal stakeholders.

You'll partner closely with Compliance Specialists to keep audits organized, accurate, and on schedule. This is an excellent opportunity for someone who thrives in process-driven environments, takes pride in precision, and is interested in building expertise in compliance operations within a fast-growing technology company.

What You'll Do

Audit Documentation & Coordination

• Collect, organize, and maintain audit documentation, including screenshots of opt-in experiences and other merchant-facing compliance elements, using internal tools and manual processes as needed.
• Create and manage structured Google Drive folders for each audit engagement, ensuring documentation is clearly labeled, accessible, and current.
• Prepare and maintain audit materials using standardized templates to ensure consistency and accuracy across all engagements.
• Review audits against established checklists, identify missing information or discrepancies, and escalates findings to the assigned Compliance Specialist.
• Support audit execution by ensuring all required documentation and deliverables are completed on time.
• Create clear, professional audit outcome reports and presentations based on findings provided by the Compliance Specialist team.
• Ensure customer-facing materials meet Postscript's quality standards for accuracy, organization, and presentation.
• Maintain version control and proper filing of finalized audit deliverables and supporting documentation.

Communication & Project Support

• Coordinate with internal teams to initiate audits, gather required information, and drive completion of outstanding action items.
• Track progress across active audit engagements and proactively communicate delays, blockers, or at-risk items.
• Serve as a primary point of contact for routine audit-related inquiries, escalating more complex questions to the appropriate Compliance Specialist.
• Help maintain visibility into audit timelines, priorities, and deliverable status.

Process Improvement

• Execute established audit workflows and procedures with a high degree of accuracy and consistency.
• Identify process gaps, documentation issues, or workflow inefficiencies and escalates recommendations for improvement.
• Contribute to the ongoing enhancement of audit templates, tracking systems, documentation standards, and operational processes as the team grows.

What We're Looking For

Required Qualifications

• Minimum 3 years of experience in an operations coordinator, administrative support, project coordination, or similar role.
• Experience in SaaS, ecommerce, compliance, legal operations, or a related environment is a plus.
• Exceptional organizational skills with strong attention to detail and a commitment to accuracy.
• Proficiency with Google Workspace (Drive, Docs, Slides, and Sheets), including managing documentation and folder structures at scale.
• Strong written communication skills with the ability to draft professional emails and follow-up communications for internal and external stakeholders.
• Comfortable working within structured processes, checklists, and workflows while proactively identifying issues and escalating when appropriate.
• Ability to manage multiple priorities simultaneously and maintain visibility across several ongoing projects.
• Quick learner who is comfortable adopting new tools and navigating web-based platforms to gather and organize information.

Preferred Qualifications

• Experience creating customer-facing presentations in Google Slides or Microsoft PowerPoint with strong formatting and visual organization skills.
• Familiarity with compliance, legal, regulatory, risk, or audit-related functions.
• Experience in a customer-facing support, onboarding, account coordination, or operations role.
• Experience working successfully within a remote or distributed team environment.