Operations Coordinator

INGEPSY; Bogotá ciudad; Presencial; COP 116.258.000 - 174.387.000; Jornada completa

Descripción de la vacante

INGEPSY is seeking an energetic Operations Coordinator to oversee coach scheduling and workforce operations for youth sports programs across Canada. You will manage weekly coaching schedules across multiple regions, coordinate staffing assignments, and respond to scheduling changes to ensure smooth program delivery.

The role requires strong organizational and communication skills, the ability to work under pressure, and a proactive approach to identifying staffing gaps and operational

Formación

• Previous experience in operations coordination, workforce scheduling, logistics, dispatching, or staffing coordination.
• Strong organizational and multitasking skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent written and verbal communication skills.
• Ability to work independently while managing multiple moving parts.
• Experience in sports, youth programming, education, or multi-site operations is considered an asset.
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first.

Responsabilidades

• Build, manage, and maintain weekly coaching schedules across multiple programs and regions across Canada
• Coordinate staffing assignments based on coach availability, certifications, travel requirements, and program needs
• Monitor schedule coverage daily and proactively identify potential staffing gaps
• Respond quickly to last-minute coach cancellations, absences, and scheduling conflicts
• Coordinate replacement staff and operational adjustments in real time to ensure uninterrupted program delivery
• Communicate schedule updates and operational changes clearly to coaches, managers, schools, and partner organizations
• Maintain accurate scheduling records and workforce tracking systems
• Support onboarding logistics and scheduling setup for new coaching staff
• Work closely with regional managers and leadership teams to ensure operational efficiency and program quality

Conocimientos

Dependable

Accountability

Operational instincts

Team-oriented

Professional communicator

Real-time decision making

Herramientas

Scheduling software

Spreadsheets

Communication platforms

Descripción del empleo

We are one of the largest and fastest-growing private youth sports organizations in the GTA. We create fun, engaging experiences that create lasting memories for the families in our communities!

We are looking for an energetic and highly organized Operations Coordinator to oversee coach scheduling and workforce operations for youth sports programs across Canada. This role requires a combination of high-level coordination, real-time problem solving, and operational responsiveness to ensure programs run smoothly every day.

Key Responsibilities

• Build, manage, and maintain weekly coaching schedules across multiple programs and regions across Canada
• Coordinate staffing assignments based on coach availability, certifications, travel requirements, and program needs
• Monitor schedule coverage daily and proactively identify potential staffing gaps
• Respond quickly to last-minute coach cancellations, absences, and scheduling conflicts
• Coordinate replacement staff and operational adjustments in real time to ensure uninterrupted program delivery
• Communicate schedule updates and operational changes clearly to coaches, managers, schools, and partner organizations
• Maintain accurate scheduling records and workforce tracking systems
• Support onboarding logistics and scheduling setup for new coaching staff
• Work closely with regional managers and leadership teams to ensure operational efficiency and program quality

What We’re Looking For

• Highly dependable and responsive
• Strong sense of accountability and ownership
• Quick thinker with strong operational instincts
• Team-oriented and professional communicator
• Comfortable making decisions in real time

Requirements

• Previous experience in operations coordination, workforce scheduling, logistics, dispatching, or staffing coordination
• Strong organizational and multitasking skills
• Ability to remain calm and effective in high-pressure situations
• Excellent written and verbal communication skills
• Strong problem-solving ability and attention to detail
• Comfortable using scheduling software, spreadsheets, and communication platforms
• Ability to work independently while managing multiple moving parts simultaneously
• Experience in sports, youth programming, education, or multi-site operations is considered an asset
• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first: