Operations Associate

NeoWork; Colombia; Remote; COP 52,615,000 - 87,692,000; Full time

Benefits offered by this job

Health insurance for contractors

Holiday extra pay

Mental health days

Performance incentives

Annual performance review

Job summary

NeoWork is seeking an Operations Associate to support day-to-day back-office tasks and data integrity for U.S.-based clients. You will work within client teams and NeoWork systems to improve efficiency and accuracy.

The role focuses on handling data in CRMs and spreadsheets, coordinating with internal teams, and contributing to operational reporting. A strong eye for detail and comfort with new tools are essential, with remote, home-based work from Colombia.

Qualifications

• 1+ year of experience in operations, administration, or a similar role.
• Strong attention to detail and organization.
• Proficiency in Excel or Google Sheets.
• Good written and spoken English.
• Comfortable learning new tools quickly.
• Availability to work U.S. business hours.
• Based in Colombia, with a reliable home office setup and stable internet connection.

Responsibilities

• Execute daily operational workflows and back-office tasks.
• Maintain accurate data in CRMs, spreadsheets, and internal systems.
• Coordinate with internal teams and vendors to resolve issues.
• Document processes and keep SOPs up to date.
• Prepare basic reports and track operational metrics.
• Support special projects as the business grows.

Skills

Attention to detail

Organizational skills

English proficiency

Learning new tools

US hours availability

Tools

Excel

Google Sheets

CRM tools

Job description

NeoWork is hiring Operations Associates to keep day-to-day processes running smoothly for U.S. companies. You will handle back-office tasks, maintain systems and data, and help teams run more efficiently.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Execute daily operational workflows and back-office tasks
• Maintain accurate data in CRMs, spreadsheets, and internal systems
• Coordinate with internal teams and vendors to resolve issues
• Document processes and keep SOPs up to date
• Prepare basic reports and track operational metrics
• Support special projects as the business grows

Requirements

• 1+ year of experience in operations, administration, or a similar role
• Strong attention to detail and organization
• Proficiency in Excel or Google Sheets
• Good written and spoken English
• Comfortable learning new tools quickly
• Availability to work U.S. business hours
• Based in Colombia, with a reliable home office setup and stable internet connection

Nice to Have

• Experience with CRM tools or automation tools such as Zapier
• Experience in a startup or fast-paced environment
• Fluency in Spanish

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.