Operations Analyst - Bogota, Colombia

Accommodations Plus International; Bogotá ciudad; On-site; COP 42,000,000 - 65,000,000; Full time

Job summary

Accommodations Plus International (API) in Bogotá is seeking an Operations Analyst to help manage crew scheduling and layover operations with a focus on accuracy and responsiveness. You will monitor systems, handle communications via calls, emails, and messages, and support the next shift with clear, timely information.

The ideal candidate has 1+ year experience in operations or airline scheduling, a bachelor's degree, strong Excel skills, and multilingual fluency in English and Spanish.

Qualifications

• Minimum 1 year in operations or airline crew scheduling preferred.
• Bachelor's degree from an accredited college or university.
• Hotel or Airline background will be an asset.
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel.
• Multilingual skills: English (advanced) and Spanish (intermediate).

Responsibilities

• Monitor systems and communications with focus and agility.
• Report to the leader any item that may affect the operation.
• Analyze the best way to solve problems related to the operation.
• Maintain clear and constant internal and external information.
• Direct daily activities to prioritize tasks and ensure smooth handoffs.
• Ensure fluidity and information for the next work shift.
• Perform other tasks as requested by supervisor.

Skills

Problem Solving/Analysis

Results Driven

Managing Processes

Communication Proficiency

Planning Analysis

Customer Service Relationship Mgmt

Crew allocation

Network optimization

Resource allocation

Education

Bachelor's degree (Minimum On going)

Hotel or Airline background asset

Multilingual: English advanced, Spanish intermediate

Tools

Microsoft Excel

Microsoft Office

Job description

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth. Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach. Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters. If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Essential Functions

• The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;
• They are responsible for the operation as a whole, from the monitoring of the systems as well as phone calls, e-mails and messages from various sources and means that we receive and any other necessary tools, always with focus and agility; must report to the leader any item that may affect the operation;
• Always analyze the best way to solve various problems related or not to the operation operation itself;
• Communication has to be clear and constant, aiming at the good of the internal and external information;
• They have a scale of daily activities, so that they can be directed in which activity they must prioritize;
• They are in charge of maintaining fluidity and continuous information for the next work shift;
• Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or any other task requested by the supervisor, as long as they do not contain excessive rigor or are beyond their strengths.

Competencies

• Problem Solving/Analysis;
• Results Driven;
• Managing Processes;
• Communication Proficiency;
• Planning Analysis;
• Customer Service Relationship Management;
• Crew allocation;
• Network optimization;
• Resource allocation.

Required Education And Experience

• Minimum 1 year in operations or airline crew scheduling experience is preferred;
• Bachelor's degree from an accredited college or university (Minimum On going);
• Hotel or Airline background will be an asset;
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel;
• Ability to effectively manage work load in a fast paced atmosphere;
• Attention to detail and the ability to produce high quality work is a must;
• Exceptional verbal and written communication skills;
• Outstanding relationship management and customer service orientation skills;
• A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership;
• Flexible to work afterhours based on business demand;
• Multilingual skills are mandatory, English (advanced) and Spanish (intermediate).

Other Duties

Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Privacy Statement

API may use the contact information you provide to communicate about this role, including via text message. See our [Privacy Policy] for details.