Operations Analyst - Bogota, Colombia

Accommodations Plus International; Bogotá; Presencial; COP 24 000 000 - 36 000 000; Tempo integral

Resumo da oferta

Accommodations Plus International is seeking an Operations Analyst to support crew coordination and layover operations for our global airline partners.

Role involves monitoring systems, handling inquiries via phone and email, and ensuring smooth daily operations with a focus on accuracy and timely information. English and Spanish fluency, strong Excel skills, and attention to detail are essential.

Qualificações

• Minimum 1 year in operations or airline crew scheduling experience preferred.
• Bachelor's degree from an accredited college or university (Ongoing).
• Hotel or Airline background will be an asset.
• Strong computer skills, especially Excel.
• Ability to manage workload in a fast-paced atmosphere.
• Attention to detail and the ability to produce high quality work.
• Exceptional verbal and written communication skills.
• Multilingual: English (advanced) and Spanish (intermediate).

Responsabilidades

• Manage operations to meet customer needs with clear, proactive communication.
• Monitor systems and handle calls, emails, and messages from multiple sources.
• Prioritize daily tasks to optimize operational flow for the next shift.
• Coordinate crew allocation and network optimization.
• Report to leadership any item affecting operations.
• Perform additional duties as assigned by supervisors.

Conhecimentos

Operations experience

Airline crew scheduling

Microsoft Excel

English advanced

Spanish intermediate

Formação académica

Bachelor's degree in progress

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.

At API, we’re building a culture rooted in succeeding and thriving together. It’s a place where people are encouraged to take ownership, develop their skills, and contribute to work that matters.

If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

Essential Functions

• The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands;
• They are responsible for the operation as a whole, from the monitoring of the systems as well as phone calls, e-mails and messages from various sources and means that we receive and any other necessary tools, always with focus and agility; must report to the leader any item that may affect the operation;
• Always analyze the best way to solve various problems related or not to the operation operation itself;
• Communication has to be clear and constant, aiming at the good of the internal and external information;
• They have a scale of daily activities, so that they can be directed in which activity they must prioritize;
• They are in charge of maintaining fluidity and continuous information for the next work shift;
• Any other task requested by the hierarchical superior, as long as they are not excessively rigorous or any other task requested by the supervisor, as long as they do not contain excessive rigor or are beyond their strengths.
• Problem Solving/Analysis;
• Results Driven;
• Managing Processes;
• Planning Analysis;
• Customer Service Relationship Management;
• Crew allocation;
• Network optimization;
• Resource allocation.

Required Education and Experience

• Minimum 1 year in operations or airline crew scheduling experience is preferred;
• Bachelor's degree from an accredited college or university (Minimum On going);
• Hotel or Airline background will be an asset;
• Strong computer skills, with an emphasis on Microsoft Office products especially Excel;
• Ability to effectively manage work load in a fast paced atmosphere;
• Attention to detail and the ability to produce high quality work is a must;
• Exceptional verbal and written communication skills;
• Outstanding relationship management and customer service orientation skills;
• A profound understanding of how political, social and cultural differences between countries, people and cultures affect a successful partnership;
• Flexible to work afterhours based on business demand;
• Multilingual skills are mandatory, English (advanced) and Spanish (intermediate).

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP/EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.