Customer Service Representative | Debt Settlement Campaign

Resolv Global; Santo Tomás; On-site; COP 30,223,000 - 37,694,000; Full time

Job summary

Resolv Global is seeking a Customer Service Representative in Barranquilla to support a Debt Settlement campaign. You will engage with customers who are navigating sensitive financial situations, requiring empathy, professionalism, and confident communication in English.

You’ll listen to needs, guide conversations toward solutions, and document interactions following established procedures while maintaining confidentiality.

Qualifications

• Advanced English proficiency, both spoken and written.
• Previous experience in Customer Service, BPO, or call center settings.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Willingness to work 100% on-site in Barranquilla, and no studies currently.

Responsibilities

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Skills

Advanced English

Customer Service

Empathy

Active Listening

Problem Solving

Job description

Make Every Customer Interaction Count

We’re looking for a Customer Service Representative to join a growing Debt Settlement campaign in Barranquilla.

This is an excellent opportunity for a customer-focused professional who communicates confidently in English, knows how to listen, understand customer needs, and guide conversations toward positive outcomes.

You’ll be speaking with customers about sensitive financial situations, so we’re looking for someone who combines professionalism, empathy, confidence, and strong communication skills.

If you’re looking for a stable, long-term opportunity where your communication and problem-solving skills can make a real difference, we’d love to hear from you.

What You’ll Do

• Provide professional and empathetic customer service throughout each interaction.
• Listen carefully to customers, understand their needs, and provide appropriate assistance.
• Clearly explain information, processes, and available solutions.
• Handle questions, concerns, and objections with confidence and professionalism.
• Maintain a calm and positive approach when handling sensitive financial conversations.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality at all times.
• Work toward positive customer outcomes while maintaining a high standard of service.

Schedule

There are two available shifts:

• Shift 1: 8:00 AM – 5:00 PM
• Shift 2: 12:30 PM – 10:30 PM
• Days off: Sundays + one weekday

Candidates must be comfortable working either available shift based on business needs.

Compensation

• $230 USD per week
• Paid weekly as an Independent Contractor.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

• Resume Review (English Resumes Only)
• Pre-Screen Questionnaire
• One-Way Video Interview
• Live Interviews

Please Note

• All resumes must be submitted in English. Spanish resumes are not accepted!
• Strong English communication skills are essential

What We’re Looking For

• Advanced English proficiency, both spoken and written.
• Previous experience in Customer Service, BPO, Contact Center, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Empathy and professionalism when handling sensitive customer situations.
• Confidence navigating difficult conversations and customer concerns.
• Ability to learn new systems, processes, and campaign information quickly.
• Comfortable working in a performance-driven customer service environment.
• 100% availability for the assigned work schedule.
• Willingness and ability to work 100% on-site in Barranquilla.
• Looking for a long-term opportunity.
• Not currently enrolled in studies, as this position requires full-schedule availability.