OFFICER MORTGAGE OPERATIONS

Scotiabank; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Scotiabank in Bogotá is seeking a detail-oriented Mortgage Servicing professional to support operations, ensuring accuracy, excellent customer service, and strict compliance with established processes and policies.

You will review transactions, manage SLAs, resolve issues, and contribute to reports and improvements. The role emphasizes teamwork and upholding banking operations standards.

Qualifications

• High School Diploma is required.
• 2 years of relevant work experience.
• Strong attention to detail, organization, and ability to manage priorities.
• Customer-focused mindset and ability to work effectively within a team.

Responsibilities

• Provide administrative and operational support to Mortgage Servicing activities.
• Review and process transactions with a focus on accuracy and attention to detail.
• Manage and prioritize daily workloads to meet SLAs.
• Investigate and resolve exceptions or processing issues.
• Prepare and review reports and operational information.
• Identify non-compliance situations and escalate as needed.
• Support and provide guidance to other team members.
• Contribute to process, policy, and system improvements.
• Maintain a high standard of customer service and professionalism.
• Ensure compliance with internal policies, security procedures, and regulatory requirements.

Skills

Attention to detail

Organizational skills

Teamwork

Customer service

Education

High School Diploma

Job description

We’re looking for a detail-oriented and customer-focused professional to join our Mortgage Servicing team. In this role, you’ll support key mortgage servicing operations while ensuring accuracy, excellent customer service, and compliance with established processes and policies.

What you’ll do

• Provide administrative and operational support to Mortgage Servicing activities.
• Review and process transactions with a strong focus on accuracy and attention to detail.
• Manage and prioritize daily workloads to meet established Service Level Agreements (SLAs).
• Investigate and resolve exceptions or processing issues.
• Prepare and review reports and operational information.
• Identify process or policy non-compliance situations.
• Support and provide guidance to other team members.
• Contribute to process, policy, and system improvements.
• Maintain a high standard of customer service and professionalism.
• Ensure compliance with internal policies, security procedures, and regulatory requirements.

What we’re looking for

• High School Diploma.
• Minimum 2 years of relevant work experience.
• Strong attention to detail, organization, and ability to manage priorities.
• Customer-focused mindset and ability to work effectively within a team.

You’ll have the opportunity to contribute to a collaborative, high-performance environment while developing your experience within mortgage servicing and banking operations.