Data & Compliance Operations Associate

Agency; Colombia; On-site; COP 9,999,999,999; Full time

Job summary

Agency is seeking a detail-oriented Operations Agent to join our team. You will manage data queues, validate loan information, and review documentation to ensure accuracy and compliance.

You will communicate with loan servicers, coordinate with internal teams, support monthly invoicing, and maintain data integrity to uphold client satisfaction in a fast-paced environment. This role offers collaborative work and growth within the operations function.

Qualifications

• 1-3 years of experience within the operations sector.
• Familiarity within the financial services industry.
• Familiarity with Zendesk.
• Strong verbal and written communication skills for servicer outreach and documentation.
• Exceptional organizational skills and the ability to manage competing priorities.
• Willingness to learn, adapt to new challenges, and grow within the role.
• Experience in high-volume, detail-oriented environments is a plus.
• Extremely detail oriented, and willing to collaborate with various stakeholders.

Responsibilities

• Data Validation & Data Entry across systems ensuring accuracy and compliance.
• Document Review of participant and employer-submitted materials.
• Inbox Monitoring and timely responses.
• Servicer communications to resolve discrepancies and confirm payments.
• Invoicing operations support and data reconciliation.
• Cross-team collaboration to improve processes and support client success.
• Quality assurance to maintain high attention to detail.

Skills

Data validation

Data entry

Documentation review

Communication skills

Organizational skills

Cross-team collaboration

Quality assurance

Tools

Zendesk

Job description

Agency is seeking a detail-oriented Operations Agent to join our team. You will manage data queues, validate loan information, and review documentation to ensure accuracy and compliance.

You will communicate with loan servicers, coordinate with internal teams, support monthly invoicing, and maintain data integrity to uphold client satisfaction in a fast-paced environment. This role offers collaborative work and growth within the operations function.