Officer Mortgage Operations

Scotiabank; Puerto Bogotá; On-site; COP 17,856,000 - 26,784,000; Full time

Job summary

ScotiaGBS Colombia is seeking an Administrative/Processing Specialist to support the Mortgage Servicing team in Bogota. You will verify data, process transactions, prepare reports, and uphold compliance with policies and SLAs.

The role emphasizes accuracy, confidentiality, and cross-functional collaboration with bank staff. The position requires a High School diploma and at least 2 years of relevant experience, along with basic MS Office skills.

Qualifications

• High School diploma and a minimum of 2 years of relevant working experience.
• Basic Computer Skills, including common software tools (Microsoft Office products).

Responsibilities

• Provide administrative and processing support with a high level of accuracy and attention to detail.
• Verify the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
• Monitor and prioritise daily workloads to ensure completion within the published Service Level Agreements.
• Prepare and check returns and reports.
• Check and authorize transactions within defined limits.
• Provide guidance and training of other team members.

Skills

Customer service

Attention to detail

Data accuracy

Documentation

Training others

Education

High School diploma

Tools

Microsoft Office

Job description

Purpose

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides administrative and processing support by:
  • Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
  • Completing all assigned tasks with a high level of accuracy and attention to detail.
  • Identifying policy/process non-compliance situations.
  • Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements.
  • Preparing and checking returns and reports.
  • Checking and authorizing transactions within defined limits.
  • Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required.
  • Providing guidance and training of other team members.
  • Assisting with the implementation of required changes (policy, process, systems etc.).
  • Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements.
• Ensures customer service is consistent with GO Perform values by:
  • Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
  • Maintaining the confidentiality of customer information.
• Maintain strict adherence to established operating and security procedures by:
  • Adhering to established Bank regulations and procedures within assigned authority and Responsibility.
  • Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.
  • Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager or manager immediately.
  • Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy).
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• High School diploma and a minimum of 2 years of relevant working experience
• Basic Computer Skills, including common software tools (Microsoft Office products)

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
• Attention to details when reviewing/reading material.
• Pressure from meeting deadlines and situations requiring prompt attention.
• Can experience significant fluctuations in volumes of work or unexpected events (system interruptions) which may require overtime.
• Works in a constantly changing environment.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.