Netsuite Services Renewal Representative IV

Oracle; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Oracle in Bogotá is seeking a renewal specialist to drive the renewal of contracts for existing customers, ensuring timely renewals and deep understanding of Oracle's portfolio. You will educate customers on business practices and contractual implications and strive to meet outbound renewal productivity targets.

The role requires forecasting accuracy and the ability to transfer qualified leads to sales for top-tier opportunities, contributing to territory targets and overall customer success.

Responsibilities

• Responsible for timely renewals for medium-sized to large customers in assigned territory.
• Educate customers on business practices and contractual implications.
• Ensure customer awareness of Oracle's portfolio elements.
• Meet productivity expectations on outbound calls for renewals.
• Manage exceptions for customers with issues that delay or inhibit renewals.
• Identify and transfer leads to sales representatives for top-tier opportunities.
• Accurately forecast business targets and opportunities in territory.

Job description

Job Description

Drive the renewal of Oracle's contracts to existing customers.

Responsibilities

Responsible for timely renewals for medium-sized to large customers in assigned territory.

Educate customers on business practices and any associated contractual implications.

Ensure customer awareness and understanding of applicable elements of Oracle's portfolio.

Meet productivity expectations on outbound calls for renewals.

Manage exceptions for customers with issues that may delay or inhibit renewals.

Identify and transfer leads to sales representatives for top-tier opportunities.

Accurately forecast business targets and opportunities in territory.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.