Mobile Inbound Support & Sales Specialist

Fusion CX Limited

Medellín

Hybrid

COP 12,000,000 - 18,000,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Bonuses and incentives

On-site office Medellín

Job summary

Fusion CX is hiring Mobile Customer Service and Sales Representatives to support customers of a US mobile services provider. You will help with mobile plans, devices, accounts, activations, and general support questions while identifying relevant service or sales opportunities.

Location-based in Medellín, Colombia, the role emphasizes clear communication of plans and proactive problem-solving in a fast-paced environment.

Qualifications

Customer service or contact center experience is required.
Sales and telecommunications or mobile experience are advantages.
Strong spoken English and the ability to explain technical information simply.
Ability to explain mobile plans and tech details in plain language.
Good troubleshooting, problem-solving, and computer skills.
Willingness to learn about mobile plans, devices, support systems, and quick technical comprehension.

Responsibilities

Answer inbound inquiries about mobile plans, devices, account changes, and services.
Assist with activations and routine mobile account or service questions.
Explain available plans, features, and service options accurately.
Troubleshoot common issues and upscale complex cases when required.
Identify customer needs and suggest suitable mobile services when appropriate.
Document interactions and meet customer service, quality, and applicable sales goals.