Customer Service Associate: High-Volume, On-Site (Colombia)

Fusion CX; Perímetro Urbano Medellín; On-site; COP 20,088,000 - 33,480,000; Full time

Job summary

Fusion CX is hiring a Customer Service Associate - Consumer Products Support to handle inbound customer interactions, resolve issues, and document details across systems in a KPI-driven environment. This is a full‑time, work‑from‑office role based in Colombia.

You will manage high volumes with accuracy, meet SLAs, and use ticketing and support tools, while maintaining professional customer communications in a structured, growth‑oriented global CX organization.

Qualifications

• Experience in customer service or contact center operations preferred.
• Ability to handle high interaction volumes with accuracy and consistency.
• Strong verbal communication and problem-resolution skills.
• Comfort working with ticketing and customer support systems.
• Ability to work in a KPI-driven environment.

Responsibilities

• Efficiently manage a high volume of inbound calls and support tickets.
• Identify customer needs, research issues, and provide clear solutions via phone support.
• Accurately document all customer interactions in the designated call center database.
• Meet individual and team performance targets, including KPIs.
• Follow standard operating procedures and quality guidelines consistently.
• Maintain professionalism, clarity, and accuracy across all communications.

Skills

Customer service

Communication skills

Problem solving

Ticketing systems

Education

Graduation from a recognized institution

Tools

Ticketing system(s)

Job description

Fusion CX is hiring a Customer Service Associate - Consumer Products Support to handle inbound customer interactions, resolve issues, and document details across systems in a KPI-driven environment. This is a full‑time, work‑from‑office role based in Colombia.

You will manage high volumes with accuracy, meet SLAs, and use ticketing and support tools, while maintaining professional customer communications in a structured, growth‑oriented global CX organization.