Mobile Inbound Representative – Tech & Mobile Specialist

Fusion CX; Medellín; Hybrid; COP 12.000.000 - 18.000.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Bonuses and incentives

On-site office Medellín

Zusammenfassung

Fusion CX is hiring Mobile Customer Service and Sales Representatives to support customers of a US mobile services provider. You will help with mobile plans, devices, accounts, activations, and general support questions while identifying relevant service or sales opportunities.

Location-based in Medellín, Colombia, the role emphasizes clear communication of plans and proactive problem-solving in a fast-paced environment.

Qualifikationen

• Customer service or contact center experience is required.
• Sales and telecommunications or mobile experience are advantages.
• Strong spoken English and the ability to explain technical information simply.
• Ability to explain mobile plans and tech details in plain language.
• Good troubleshooting, problem-solving, and computer skills.
• Willingness to learn about mobile plans, devices, support systems, and quick technical comprehension.

Aufgaben

• Answer inbound inquiries about mobile plans, devices, account changes, and services.
• Assist with activations and routine mobile account or service questions.
• Explain available plans, features, and service options accurately.
• Troubleshoot common issues and upscale complex cases when required.
• Identify customer needs and suggest suitable mobile services when appropriate.
• Document interactions and meet customer service, quality, and applicable sales goals.

Kenntnisse

Customer service

English proficiency

Troubleshooting

Sales orientation

Explain mobile plans

Learning agility

Tools

CRM software

Jobbeschreibung

FUSION CX | JOB OPENING Department: Call Center Operations | Category: Mobile Customer Support / Sales / Telecommunications

About the Role

Fusion CX is hiring Mobile Customer Service and Sales Representatives to support customers of a US mobile services provider. You will help with mobile plans, devices, accounts, activations, and general support questions while identifying relevant service or sales opportunities.

Key Responsibilities

• Answer inbound inquiries about mobile plans, devices, account changes, and services.
• Assist with activations and routine mobile account or service questions.
• Explain available plans, features, and service options accurately.
• Troubleshoot common issues and upscale complex cases when required.
• Identify customer needs and suggest suitable mobile services when appropriate.
• Document interactions and meet customer service, quality, and applicable sales goals.

Skills and Qualifications

• Customer service or contact center experience is required.
• Sales and telecommunications or mobile experience are advantages.
• Strong spoken English and the ability to explain technical information simply.
• Ability to explain mobile plans and tech details in plain language.
• Good troubleshooting, problem-solving, and computer skills.
• Willingness to learn about mobile plans, devices, support systems, and quick technical comprehension.

What We Offer

• Competitive Compensation: Enjoy an attractive salary package with additional allowances.
• Extra Benefits: Benefit from extra-legal bonuses and generous performance incentives.
• On-Site Work Environment: Work at our Otrabanda Office in a dynamic, collaborative environment.

Location: Calle 50 # 64B-19, Medellín, Antioquia, Colombia

Who Should Apply?

Best suited to candidates with customer support, telecom, mobile retail, or service-related sales experience.