Mid Technical Product Owner

Lean Solutions Group; Medellín; On-site; COP 60,000,000 - 100,000,000; Full time

Job summary

Global Technology Services in Medellín seeks a Mid Technical Product Owner to lead CRM backlog, manage the Jira backlog end-to-end, and ensure sprint readiness with precise user stories for engineers and AI tools.

You will translate customer feedback into prioritized backlog items, draft PRDs, and drive launch readiness within a DoD framework, collaborating with global teams and AI workflows.

Qualifications

• 3-5 years in product ownership or equivalent in B2B SaaS.
• Hands-on Agile/Scrum experience owning a backlog for engineering teams.
• Advanced Jira skills (boards, sprints, epics, workflows, JQL, dashboards) and Confluence.
• Strong technical foundation: read API docs, data models, integrations, design discussions.
• Working SQL skills; able to pull and interpret data.

Responsibilities

• Own the CRM delivery backlog and partner with the CRM Product Manager.
• Own the Jira backlog end to end: intake, refinement, prioritization, sprint readiness.
• Lead backlog hygiene: aging tickets, de-duplication, grouping into epics.
• Run refinement and sprint planning with CRM team leads.
• Write user stories, acceptance criteria, and edge cases for engineers/AI tools.
• Turn direction into PRDs and specs in Confluence using templates.
• Apply Definition of Done and Launch Readiness framework for every release.
• Be the first stop for engineering questions on scope and behavior.
• Translate feedback into backlog items and represent CRM in Product Town Halls.
• Use AI assistants to draft stories, analyze backlog data, and build prototypes.
• Complete a 90-day onboarding plan: shadow PM, achieve sprint readiness by day 60, lead refinement by day 90.

Skills

Agile/Scrum experience

SQL skills

English proficiency

Backlog ownership

Cross-team collaboration

Tools

Jira

Confluence

API docs

Job description

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title:

Mid Technical Product Owner

Category:

Product Management / Engineering

Seniority:

Mid-level

Location:

Medellin

What you will be doing:

• Own the CRM delivery backlog and partner day to day with the CRM Product Manager.

• Own the Jira backlog end to end: intake, refinement, prioritization, and sprint readiness.

• Run ongoing backlog hygiene: kill/keep reviews of aging tickets, de-duplication, and grouping work into themed epics.

• Lead refinement and sprint planning sessions with the CRM team leads so every sprint starts with clear, sized, buildable work.

• Write user stories, acceptance criteria, and edge cases precise enough for engineers and AI coding tools to execute against.

• Turn direction into PRDs and specs in Confluence, using standard templates and AI-assisted PRD generation.

• Apply our Definition of Done and Launch Readiness framework, including documentation and enablement content on every release.

• Be the first stop for engineering questions on scope and behavior, unblocking decisions within the sprint.

• Understand integrations, data flows, and APIs well enough to spot gaps before they become bugs, and accept or reject completed work against acceptance criteria.

• Translate Customer Success, Support, and Sales feedback into prioritized backlog items and represent the CRM in Product Town Halls.

• Use AI assistants daily (Claude and similar) to draft stories, analyze backlog data, build lightweight prototypes, and define AI product requirements.

• Complete a 90-day onboarding plan: shadow the PM in the first 30 days, own sprint readiness by day 60, and run refinement independently by day 90 while sharing AI workflows with the team.

Required Skills & Experience:

• 3-5 years in product ownership, product management, business analysis, or a technical role that moved into product, in B2B SaaS.

• Hands-on Agile/Scrum experience owning a backlog for one or more engineering teams.

• Advanced Jira skills (boards, sprints, epics, workflows, JQL, and dashboards) and Confluence for specs and documentation.

• Strong technical foundation: ability to read API documentation, reason about data models and integrations, and hold your own in technical design discussions.

• Working SQL skills; comfortable pulling and interpreting data yourself.

• Demonstrated daily use of AI tools in your work, with examples you can show.

• Professional written and spoken English (required).

• Experience working with distributed teams across time zones.

Nice to Have Skills:

• Experience with CRM platforms (Salesforce, HubSpot, or similar) or healthcare SaaS, ideally behavioral health.

• Familiarity with HIPAA and SOC 2 requirements and how they shape product decisions.

• Experience with Jira Product Discovery or a similar roadmap tool.

• Exposure to Claude Code or other AI coding tools, and to prompt design for LLM features.

• Familiarity with React/TypeScript, Python, AWS, or Snowflake at a reading level.

• Experience with product analytics tools such as Amplitude or Pendo.

• Spanish proficiency.
  

Soft Skills:

• Ability to explain complex behavior simply to engineers and non-technical stakeholders alike.

• Highly collaborative approach to bridging product and engineering seamlessly.

• Analytical and detail-oriented mindset to find patterns in customer feedback and support tickets.

Why you will love Global Technology Services:

• Join a powerful tech workforce and help us change the world through technology.

• Professional development opportunities with international customers.

• Collaborative work environment.

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the technology landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.